Renewal Specialist

2 weeks ago

Milton Keynes, Milton Keynes, United Kingdom SHI International Corp. Full time

Job Summary:


The Renewal Specialists' primary focus is to ensure customers renew their contract with our strategic partners including Adobe, VMware, Veeam and Veritas.


The Presales Renewal Specialist serves as a primary contact on renewals to answer general product and program questions including but not limited to partner products, licensing models and order resolution.


In addition, this position supports a manufacturer's recurring business, along with the sales organisations and our partner account managers by maintaining and growing incumbent and competitive renewals.


This role reports into the Partner Alliance Manager, and will be based from the SHI Milton Keynes office as determind by managment.


About Us:

SHI UK has been established for over 20 years, growing from a small satellite office to now our EMEA headquarters, with the support from our International partners and colleagues.

We offer the opportunity to progress and develop a career within the IT Industry while working in a diverse, fun environment containing a range of departments and specialisms.


With our organic growth and stability within the EMEA market, we are able to provide a variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.


SHI provide innovative solutions and world-class support, as standard, from over 30 offices throughout the U.S., the U.K, Republic of Ireland, Canada, France, Australia, Netherlands Hong Kong and Singapore.


Responsibilities:

  • Including, but are not limited to:_
  • Proactively upsell upcoming partner renewals through timeline internal resources, researching opportunities and data
  • Quote and upsell renewals as they come into the renewal window
  • Prospect for enterprise license opportunities through evaluation of partner and company data
  • Collaborate with the company's sales team to ensure renewals book on time through various methods
  • Notify sales of added license seats, overdue seat licenses and create prorated quotes
  • Conveying partner information to the company and including understanding partner licensing platforms
  • Serve as the primary renewal contact with respect to the partner to answer general product and program questions including but not limited to partner products, licensing models and order resolution.
  • Maintain partner renewal pipeline tracking open deals and communicate regularly with the partner, distribution, and sales teams to ensure forecast accuracy
  • Manage necessary reporting for your partner
  • Engage with partner sales teams to build and maintain relationships while driving key initiatives
  • Keep current on all partner trainings, programs, program changes, and products this includes selfguidance
  • Meet (and exceed) partner business objectives on a monthly, quarterly, and yearly basis

Qualifications:

  • Bachelor's degree and or industry experience
  • 2 years in a Sales/Partner/Vendor role

Required Skills:

  • Able to work within a highenergy sales environment and have a desire to work in collaborative and proactive manner across internal and external functions and teams.
  • Exceptional communication, presentation, and influence skills—both written and verbal
  • Excellent time management and organizational skills
  • Skilled in Microsoft Office packages
  • Ability to work well both independently and in a team environment
  • Ability to understand and embrace the company story and Core Values

Unique Requirements:

  • Language: ability to work in both English and French languages
  • Position required 2550% of travel to attend trainings, conferences, partner events, etc.
  • Extended hours are required to complete some projects

Additional Information:
Working Hours are between 9-5 Monday to Friday

Job Wrapping 1:
#SHIUK Job Wrapping 2: #LI-JM1

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