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Sales Operations Analyst
3 months ago
Travelport is a place of opportunity. It's our incredible team that makes our company great – our people drive our winning culture.
What's Travelport?
Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We're leading the change; we are the change.
We are on a mission to power the future of travel; come join us.
What does a great Sales Operations Analyst do?
As a Sales Operations Analyst at Travelport, you will play a vital role in designing, building, implementing, and supporting an efficient sales process, systems, and tools to support the sales team and the wider business in achieving their objectives. You will collaborate closely with cross-functional teams to optimize sales performance, streamline workflows, and enhance the overall sales infrastructure. This position requires a strong understanding of sales operations, process design and technological solutions within a sales environment. The ideal candidate would enjoy problem-solving, have a keen understanding of sales processes, have an interest in technology and how it can be used to improve business processes and be efficient in the usage of Microsoft tools such as Excel.
Main Accountabilities:
- Analyze existing sales processes and identify areas for improvement and optimization.
- Develop and document streamlined sales processes and methodologies aligned with company and business vertical objectives.
- Collaborate with sales leadership and stakeholders to ensure process adoption and alignment across the organization.
- This involves defining and mapping out the sales process's various stages, steps, and activities. It includes identifying critical touchpoints with customers, establishing criteria for advancing deals through the pipeline, and creating a clear framework for the sales team to follow.
- Evaluate sales tools and systems, including CRM, CPQ and CLM sales automation, and reporting platforms.
- Design and configure these systems to meet business needs.
- Collaborate with internal stakeholders to ensure seamless system integration and data flow.
- Designing and implementing the right sales tools and systems is crucial for optimizing the sales process. This includes improving and maintaining a customer relationship management (CRM) system, sales automation tools, and other technologies that align with the enterprise's objectives.
- Work closely with Sales Enablement and sales operations implementation team to develop training material and resources to support onboarding and ongoing development of the sales team.
- Provide guidance and coaching to sales representatives on sales processes, methodologies, and tools.
- Engage in thought leadership
- Leverage sales data and analytics to identify trends and areas for improvement.
- Provide insights and recommendations based on data analysis to drive informed decision-making.
- Defining and consulting with other teams on the sales team's approach or framework to engage with prospects and customers.
Who would prosper in the role:
- Proven experience in sales operations, process design, and system implementation and a strong understanding of sales methodologies and best practices.
- The ability to prioritise daily team requests vs business urgency.
- Experience in territory management and familiarity with sales tools and technologies, such as CRM systems. Familiarity of Oracle Sales Cloud is a plus.
- Excellent analytical skills with the ability to interpret data and generate actionable insights
- Excellent written and spoken communication and strong project management skills and the ability to manage multiple priorities.
- Can navigate commercial P&L, targeting and reporting
- Effective communication and collaboration skills to work cross-functionally.
- Prior experience in the travel industry or related fields is a plus.
- Knowledge of Microsoft Tools (Advanced Excel, Word, PowerPoint, PowerBI.
Our ambition is to hire for potential not just experience, and you're likely to succeed if you:
- Are always ready to give it your all and deliver high quality work
- Are excited to use your creativity and innovative thinking to try new things
- Take responsibility and own your work
- Are courageous and ambitious to challenge what's been done before
These are just a few of our employee's favourite benefits/perks...
Competitive base salary, annual bonus, private medical insurance, holiday allowance
Interested? We'd love for you to get in touch*
*Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills & experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
