Estates Administrator
1 week ago
The role
As a Senior Estates Assistant within our Occupier Solutions team you will advise existing corporate clients on management of their occupied and let property portfolios
Key deliverables
- A point of contact in respect of property issues and projects for the Client(s)
- Reporting to Client on a regular basis in accordance with Client requirements
- Reporting to the Account Manager on a regular basis
- Ensure delivery of service through effective working relationships across the client delivery team(s)
Responsibilities
- Main point of contact for all property specific queries from a range of sources, both internal and external, in respect of the clients property portfolio
- Liaising with landlords and tenants to resolve property issues
- Dealing with Lease queries, boundary disputes and assisting with CPSE's
- Preparing repairing liability summaries from legal documentation
- Responsible for collating and submitting monthly fees
- Assist in Drafting/Approving change notes and invoices
- Helping to manage Client helpdesk
- Assisting with renewals permits for car parking portfolio
- Completing account reconciliations
- Contributing to budgeting / reforecasting
- Manage critical events e.g. break options
- Analysing and manipulating data from client database.
- Liaising with tenants in respect of bad debt
- Assisting with service charge payments, recharges, annual budgets and variance reporting
- Providing additional Senior Administrator's support as required to the Corporate Real Estate occupier management team
Clients and Business Development
- Is courteous and responsive to clients (internal and external)
- Works within clearly defined, well established processes under regular supervision
- Consults more experienced colleagues on more difficult situations
People
- Active team player
- Shares information with colleagues and others through team meetings, databases, filing systems
- Shares expertise with colleagues
- Proactively communicates to colleagues and others
Systems and Process
- Solves problems by following well defined processes and precedents
- Authority limited to prioritisation of daily tasks and decisions made according to clear process
- Is conscious of and takes steps to protect the interest of BNP Paribas Real Estate, employees and reputation
- May contribute to BNP Paribas Real Estate projects
Essential experience
- Demonstrable record of working with corporate clients in delivery of occupier management or property management services
- Provision of annual budgeting, variance reporting and service charges
- Experience in Excel
- The ability to work independently
- Ability to learn and adapt to new ways of thinking
- Understanding of property databases and the maintaining accurate data
We are proud to offer award-winning benefits to support and reward our employees:
Heath & Leisure:
Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
Financial:
Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company's Bonus Scheme, share incentive plan, financial and mortgage advice
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and membership to Stonewalls Diversity Champion Programme.
PRIMARY LOCATION
GB-ENG-Birmingham
JOB TYPE
Fixed Term
JOB
FINANCIAL AND TECHNICAL EXPERTISE
EDUCATION LEVEL
Other Degrees / Certifications / Vocational, Technical or Professional Qualifications
SCHEDULE
Full-time
REFERENCE
BHM589
APPLY
***- (
REF:
BHM589)
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