Customer Service Team Leader

2 weeks ago

Edinburgh, Edinburgh, United Kingdom Acacium Group Full time

Customer Service Team Leader

Scottish Nursing Guild (part of Acacium Group)

Edinburgh

Permanent, Full Time (Working between 8am - 8pm shifts) - Predominantly Monday to Friday with occasional weekend working.

Salary:
£27,000 + excellent bonus scheme + company benefits

Unlock your potential


Part of Acacium Group, Scottish Nursing Guild have over 35 years' experience in responding to last-minute requirements bringing exceptional nurses to NHS and private healthcare organisations.

Our service is fast, reliable, professional and most importantly trusted. We care passionately about our nurses and the difference they make to the lives of patients and clients.

We are on the lookout for an exceptional Team Leader to join our Edinburgh office.

Working as part of the Customer Service team, the Team Leader will work alongside our current Operations Team Manager and be responsible for coordinating our team of Placement Coordinators within our call centre based environment.

This role will oversee the planning, and training of our team, ensuring that our placement teams are kept up to date with communication and changes.


Everyday you will

  • Day to day management of the team, coordinating shifts/rotas, coordinating and embedding new starters into the team.
  • Providing support to and working closely with our Operations Team Manager. and internal departments to deliver an exceptional service to our workers and clients.
  • Monitor and support team in delivering performance and ensuring targets are met. Providing weekly/fortnightly 121's.
  • Drive customer satisfaction by matching products and services to their personal needs. Spend time building a deep understanding of our customers personal and business requirements.
  • Maintain and grow client database to maximise business opportunities.

What's in it for you?

  • Dedication to developing you and your career
- we can give you the tools, guidance and support you need to be successful in your career

  • Pension scheme matching up to 5%
  • Gym Flex discounted gym memberships which are UK wide
  • Regular team socials
  • Discounts on restaurants, shops, bars and cinemas
  • Free flu vaccinations
  • Annual company holiday for top performers

Join us and make a difference


If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further.

Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry.

We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.


We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do -
Putting People First, Always by your Side, Driven by Excellence.


Join us and play a key part of shaping the future of society and improving people's lives

To thrive in this role, you must ideally have...

  • Exceptional customer service skills.
  • Excellent communication skills.
  • The ability to be proactive, to multitask, prioritise, work well under pressure and to strict deadlines.
  • A positive and engaging manner with the ability to solve problems effectively.
  • A proven track record of overachieving KPIs.
  • Good team working skills and the ability to work under mínimal supervision.

Our Inclusion Commitment:

  • We are passionately committed to being a truly inclusive and diverse company

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