Receptionist/administrator

2 weeks ago

Wallsend, North Tyneside, United Kingdom MyDentist Full time

Receptionist

Job Purpose:
Responsible for ensuring that our patients always receive the best quality patient experience. Optimising utilisation of surgery time and supporting the efficient and effective running of the Practice.

Reports to:
Practice Manager

Key accountabilities

Performance

  • Take ownership of the daily and weekly tasks to be completed by the reception team
  • Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products
  • Conduct regular system reviews to identify and action issues around debt, open courses, DNAs

People

  • Build and nurture great working relationships with the Clinical team
  • Be actively involved in the smooth running of the practice by working well with your practice team
  • Share your knowledge and experience with team members and undertake any suitable training to enhance your job role

Process

  • Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
  • Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
  • Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
  • Always adhere to mydentist policies and procedures

Patients

  • Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
  • Accurately update and protect patient information including on the patient electronic database
  • Book next appointments before the patient leaves and action reminders including courtesy calls

Key Performance Indicators

Performance

  • Achievement of Oral Health Products target
  • Smile checker completion
  • Debt in line with practice target
  • Open courses in line with practice target

People

  • Attendance and timekeeping meets required standards
  • Engagement with GPTW and Your Voice activities

Process

  • Maintain SMART diaries
  • Adherence to cash management procedures
  • Daily EDI and claims management
  • Issuing of Patient recalls

Patients

  • Friends and family response rates meet contract requirement
  • NPS and friends and family score at Practice level (meets practice targets)
  • Telephone answering meets practice target
  • Daily updating contact information for failed SMS / Email patient communications
  • DNAs in line with practice target

Person Specification

  • Caring and compassionate
  • Excellent interpersonal skills including a professional and welcoming telephone manner
  • Excellent organisational skills in order to manage multiple tasks and process timelines
  • Demonstrates flexibility
  • Able to build strong relationships with the Practice team
  • Excellent verbal and written communication skills
  • Willingness to learn about all products and services offered
  • Ability to use IT and operate a computer based systems, experience of using R4 desired

Job Types:
Full-time, Permanent

Salary:
£10.50 per hour

Schedule:

  • Monday to Friday

Work Location:
One location

Reference ID:
mydentistREC

Expected start date: 24/04/2023

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