![Lifestory Group](https://media.trabajo.org/img/noimg.jpg)
Senior Customer Service
2 weeks ago
Location:
Cheltenham
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Hours: Full time, 35 hours per week, 09:00 - 17:00 Monday to Friday
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Salary:£28,500 per annum
We are Lifestory, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living.
It's a great time to join us and we are looking for a Senior Lifehost to join us at our stunning Latherham House development in Cheltenham.
About the role
Internally we call our Customer Service & Facilities Assistants 'Lifehosts' as it's a varied role that will include a mixture of face to face customer service as well as ensuring we are fully compliant with everything relating to the health & safety of our development.
- General customer service and being the first point of contact for our owners and tenants
- Regular checks which could include fire alarm testing, water flushing and emergency light testing
- Working alongside our internal teams including Sales, Development and Completions
- Facilitation of external contractors
- Ensuring that the Health & Safety requirements of each development are met
- Help with the move in process with our customers to ensure they have a great start within our developments
- Organise events and activities for our customers, creating a wonderful community
- Dealing with any emergencies quickly and calmly
- Build lasting relationships with our homeowners and their families
The one who makes sure everything is ready for move-in day, ensures an effective maintenance service is provided, keeps the records and the events diary up to date and lets us know what's happening.
Building a strong community for our homeowners and tenants is an integral part of what we offer so you'll be involved in organising social events and a strong local knowledge will be an advantage.
About you
We are looking for an intuitive personable person whose flexible approach, warmth, and insight enables them to build relationships with all of our owners in the development.
- Professional and highly organised
- Proactive approach and cando attitude
- Inperson customer service experience
- Excellent communication skills
- Ability to use initiative
- Strong IT skills knowledge of Google Workspace is advantage
- Experience of facilities/property ideally with a knowledge of health & safety
Our benefits & rewards
We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance.
- Enhanced annual leave & holiday buying scheme
- Contributory pension scheme with additional employer contribution,
- Life Assurance
- Two paid volunteering days per annum
- Employee Assistance Programme
- Health Cash Plan & Virtual GP
- Discounted Gym Membership
- Company Discounts Portal
- Refer a friend scheme and access to internal opportunities
If you have the skills and experience we are looking for we'd love to hear from you
- As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership._
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