Integrated Client Vertical Lead

1 week ago


London, Greater London, United Kingdom Merkle UK Full time
Life as an Integrated Client Lead at Merkle UKI

Hey there If you're passionate about clients and delivering top-notch customer experience, then this role is for you. Check out what you'll be doing:

  • Focus on customer satisfaction and service excellence to drive Customer Experience Marketing.
  • Take charge of commercial growth and profitability, ensuring your business book is in top shape.
  • Build strong client relationships, challenge them with new ideas, and explore growth opportunities as their trusted partner.
  • Be an integral part of the client's team, collaborating closely and fostering trust.
  • Get involved in sales efforts, aiming not just to manage clients but to grow and win new business.
  • Lead pitches, understand solutions in detail, and drive revenue growth effectively.
  • Oversee Diversity, Equity, and Inclusion initiatives and other strategic programs.
Qualifications

If you're the one for this role, here's what we're looking for:

  • Over 10 years of experience with CRM, AdTech, MarTech, and working with Automotive (FS) clients.
  • Strong collaborative skills, focusing on client needs and business growth.
  • Track record of driving client and business growth on major accounts.
  • Experience leading Client Service teams to success, attracting and developing talent.
  • Passion for building client relationships based on trust, value, and innovation.
  • Comfortable with operational, strategic, and commercial escalations.
  • Strong business forecasting skills and experience in sales pipelines management.
  • Commercial acumen in negotiations, pricing, and developing partnerships.
  • Experience in a fast-paced, matrix organization environment.
  • Proactive mindset, driven by challenges and sales opportunities.
  • Commitment to embodying the brand values and creating a positive, inclusive working environment.
  • Natural curiosity, openness, and a hint of fun
Benefits
  • Competitive compensation package, health & dental insurance, corporate discounts, and career development opportunities.
  • Ample annual leave days, volunteer leave, and flexibility in working hours.
  • Hybrid working schedule to suit your lifestyle.

*Dentsu is committed to diversity and values employees from all backgrounds. Let's create a community where diversity is celebrated in all aspects.*



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