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School of Computing Student Triage Officer

3 months ago

Coventry, Coventry, United Kingdom Arden University Full time

School of Computing Student Triage Officer
***:
£28,000 per annum + Excellent Benefits:

Remote-based work within the UK with occasional travel:

18 month contract / Full time:

Full job description coming soon:

The Opportunity:

At Arden University, we pride ourselves on being true innovators, disruptors and pioneers, our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education.

We are currently looking for a Triage Officer to join our School of Computing, within the Faculty of STEM.


This is a brand new role at Arden, and you will play a crucial part in enhancing the overall student experience within the school.

Your responsibilities will include monitoring and promptly resolving student issues, actively tracking and addressing concerns, and identifying patterns of dissatisfaction.


Ensuring the timely processing of academic requests and guiding students to relevant support services are key aspects of this position.

Additionally, you will champion various surveys, including the National Student Survey (NSS) and Postgraduate Taught Experience Survey (PTES), while maintaining meticulous records of student problems and requests.


About You:

Ideal qualifications for this role include a degree or equivalent, with an IAG qualification being desirable. Essential skills encompass excellent written and verbal communication, interpersonal proficiency, prioritisation, and multitasking abilities.

You must confidently engage with staff at all organisational levels and possess excellent IT skills, particularly in Excel, databases, Word, PowerPoint, etc.

Adaptability to a fast-paced environment is essential, along with the capability to effectively pursue academics and professional service teams.

Why Arden:


At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible.

Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits.


Employees benefit from:

  • 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
  • A generous Aviva pension plan, our contributions start at 7%
  • PMI or Healthcare Cashback (dependent on role grade)
  • Study any Arden course for free, with generous discount for all family and friends
  • Our 'Golden Ticket' which allows you to gift anyone in your life a free Arden education
  • Plus, other
    competitive benefits

Arden's values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.


There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.


Closing Date:
Monday 5th February 2024