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Office and Operations Manager
3 months ago
Reporting to the CEO, this role is pivotal to the smooth running of Head Office and an essential support to the retail management team.
You will take ownership of the administration of key HR processes as well as oversee recruitment, HR compliance, IT, and Facilities management.
You will provide daily administrative support to the CEO while overseeing various initiatives and projects.People-Oriented:
You excel at building and maintaining collaborative relationships with colleagues and stakeholders, ensuring a supportive and cohesive work environment.
Highly Organized:
You possess exceptional organizational skills, allowing you to manage multiple tasks and projects simultaneously with a keen attention to detail.
Experienced in HR:
Your knowledge of HR processes, including recruitment, onboarding, and compliance, enables you to handle HR-related tasks proficiently.
Project Management Skills:
You oversee and manage various projects with ease, coordinating with different departments and external vendors to ensure successful outcomes.
Compliance and Policy Implementation:
Your understanding of compliance with company guidelines ensures that HR policies and procedures are developed and implemented effectively.
Adaptable and Flexible:
You adapt to changing priorities and demands with ease, embracing feedback and continuous learning in a fast-paced environment.
Office and Facilities Management
Maintain Security access to Head Office and Strong room.
Ensure the office is stocked with refreshments, cleaning materials, stationary and other operational supplies.
Facilitate the management of various store development projects
HR Administration and Support
~ HR Administration:
~ Manage the administration of HR processes, including recruitment, onboarding, and offboarding.
~ HR
Compliance and Policy Implementation:
~ Ensure compliance with HR policies, procedures, and regulations.
~ Assist in the development and implementation of HR policies and programs.
~ Employee Relations and Support:
~ Reporting and Data Management:
~ Maintain accurate HR data and generate ad-hoc reports as requested.
~ Working within company guidelines, organise IT equipment procurement, retirement, and maintenance. Provide ad-hoc operational support to the Retail managers as required
Implement operational policies and procedures to maintain consistency across all retail locations.
Ensure compliance with company guidelines, including health and safety regulations.
Staff Training and Development:
Organise training for retail staff with the aim of increasing product knowledge, upholding brand standards and deliver exceptional customer service.
Develop training programs to enhance product knowledge, sales techniques, and operational procedures.Provide insights to the CEO on staff performance to facilitate a drive from the CEO for continuous improvement.
