Current jobs related to Receptionist/care Navigator - ChesterleStreet, Durham - Bridge End Surgery

  • Care Coordinator

    2 weeks ago

    Chester-le-Street, Durham, United Kingdom Cestria Health Centre Full time

    About the RoleCestria Health Centre is seeking a highly motivated and experienced Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in supporting patients with their healthcare needs, ensuring they receive the best possible care and services.Key ResponsibilitiesProactively identify and support individuals with complex...

  • Care Coordinator

    2 weeks ago

    Chester-le-Street, Durham, United Kingdom Cestria Health Centre Full time

    About the RoleCestria Health Centre is seeking a highly motivated and experienced Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in supporting patients with their healthcare needs, ensuring they receive the best possible care and services.Key ResponsibilitiesProactively identify and support individuals with complex...

  • Care Coordinator

    3 days ago

    Chester-le-Street, Durham, United Kingdom Cestria Health Centre Full time

    About the RoleWe are seeking a highly motivated and experienced Care Coordinator to join our team at Cestria Health Centre. As a Care Coordinator, you will play a vital role in supporting patients to understand their conditions and access the care and support they need.Key ResponsibilitiesProactively identify and support individuals with complex needs,...

  • Care Coordinator

    3 days ago

    Chester-le-Street, Durham, United Kingdom Cestria Health Centre Full time

    About the RoleWe are seeking a highly motivated and experienced Care Coordinator to join our team at Cestria Health Centre. As a Care Coordinator, you will play a vital role in supporting patients to understand their conditions and access the care and support they need.Key ResponsibilitiesProactively identify and support individuals with complex needs,...

  • Care Coordinator

    23 hours ago

    Chester-le-Street, Durham, United Kingdom Cestria Health Centre Full time

    About the RoleWe are seeking a highly motivated and experienced Care Coordinator to join our team at Cestria Health Centre. As a Care Coordinator, you will play a vital role in supporting patients to understand their conditions and access the care and support they need.Key ResponsibilitiesProactively identify and support individuals with complex needs,...

  • Care Coordinator

    1 day ago

    Chester-le-Street, Durham, United Kingdom Cestria Health Centre Full time

    About the RoleWe are seeking a highly motivated and experienced Care Coordinator to join our team at Cestria Health Centre. As a Care Coordinator, you will play a vital role in supporting patients to understand their conditions and access the care and support they need.Key ResponsibilitiesProactively identify and support individuals with complex needs,...

  • Care Coordinator

    7 days ago

    Chester-le-Street, Durham, United Kingdom Cestria Health Centre Full time

    About the RoleWe are seeking a highly motivated and organized Care Coordinator to join our team at Cestria Health Centre. As a Care Coordinator, you will play a vital role in supporting patients with complex needs and coordinating their care across health and social services.Key ResponsibilitiesProactively identify and support individuals with complex needs,...

  • Care Coordinator

    7 days ago

    Chester-le-Street, Durham, United Kingdom Cestria Health Centre Full time

    About the RoleWe are seeking a highly motivated and organized Care Coordinator to join our team at Cestria Health Centre. As a Care Coordinator, you will play a vital role in supporting patients with complex needs and coordinating their care across health and social services.Key ResponsibilitiesProactively identify and support individuals with complex needs,...

  • Care Coordinator

    1 week ago

    Chester-le-Street, Durham, United Kingdom Cestria Health Centre Full time

    About the RoleWe are seeking a highly motivated and experienced Care Coordinator to join our team at Cestria Health Centre. As a Care Coordinator, you will play a vital role in supporting patients with complex needs and coordinating their care across health and social services.Key ResponsibilitiesProactively identify and support individuals with complex...

  • Care Coordinator

    1 week ago

    Chester-le-Street, Durham, United Kingdom Cestria Health Centre Full time

    About the RoleWe are seeking a highly motivated and experienced Care Coordinator to join our team at Cestria Health Centre. As a Care Coordinator, you will play a vital role in supporting patients with complex needs and coordinating their care across health and social services.Key ResponsibilitiesProactively identify and support individuals with complex...

  • Patient Care Facilitator

    1 month ago

    Chester-le-Street, Durham, United Kingdom Cestria Health Centre Full time

    Position Overview The Patient Care Facilitator will be an integral member of a dynamic multi-disciplinary team within a healthcare setting, dedicated to assisting patients across various practices in their network. This position offers an opportunity to influence the development of services and the role itself. You will engage with patients to help them...

  • Payroll Specialist

    3 days ago

    Chester-le-Street, Durham, United Kingdom Clarks Full time

    Job AdvertUnlock Your Payroll PotentialWe're seeking a skilled Payroll Assistant to join our dynamic HR team at Clarks, a renowned global business with a rich history of innovation and excellence. As a Payroll Assistant, you'll play a vital role in ensuring the smooth operation of our payroll processes, working closely with our dedicated team to deliver...

  • Payroll Specialist

    3 days ago

    Chester-le-Street, Durham, United Kingdom Clarks Full time

    Job AdvertUnlock Your Payroll PotentialWe're seeking a skilled Payroll Assistant to join our dynamic HR team at Clarks, a renowned global business with a rich history of innovation and excellence. As a Payroll Assistant, you'll play a vital role in ensuring the smooth operation of our payroll processes, working closely with our dedicated team to deliver...

  • Payroll Specialist

    1 day ago

    Chester-le-Street, Durham, United Kingdom Clarks Full time

    Job AdvertUnlock Your Payroll PotentialWe're seeking a skilled Payroll Assistant to join our dynamic HR team at Clarks, a renowned global business with a rich history of innovation and excellence. As a Payroll Assistant, you'll play a vital role in ensuring the smooth operation of our payroll processes, working closely with our dedicated team to deliver...

  • Payroll Specialist

    21 hours ago

    Chester-le-Street, Durham, United Kingdom Clarks Full time

    Job AdvertUnlock Your Payroll PotentialWe're seeking a skilled Payroll Assistant to join our dynamic HR team at Clarks, a renowned global business with a rich history of innovation and excellence. As a Payroll Assistant, you'll play a vital role in ensuring the smooth operation of our payroll processes, working closely with our dedicated team to deliver...

  • Payroll Specialist

    4 days ago

    Chester-le-Street, Durham, United Kingdom Clarks Full time

    Job AdvertUnlock Your Payroll PotentialWe're seeking a skilled Payroll Assistant to join our dynamic HR team at Clarks, a renowned global business with a rich history of innovation and excellence. As a Payroll Assistant, you'll play a vital role in ensuring the smooth operation of our payroll processes, working closely with our dedicated team to deliver...

  • Payroll Specialist

    3 days ago

    Chester-le-Street, Durham, United Kingdom Clarks Full time

    Job AdvertUnlock Your Payroll PotentialWe're seeking a skilled Payroll Assistant to join our dynamic HR team at Clarks, a renowned global business with a rich history of innovation and excellence. As a Payroll Assistant, you'll play a vital role in ensuring the smooth operation of our payroll processes, working closely with our dedicated team to deliver...

  • Medical Office Coordinator

    1 week ago

    Houghton-Le-Spring, Durham, United Kingdom Herrington Medical Centre Full time

    {"Job Title": "Medical Receptionist", "Job Summary": "We are seeking a highly motivated and enthusiastic individual to join our busy and friendly team at Herrington Medical Centre. As a Medical Receptionist, you will be the first point of contact for our patients, providing a warm and welcoming experience. Your excellent communication skills and ability to...

  • Medical Office Coordinator

    1 week ago

    Houghton-Le-Spring, Durham, United Kingdom Herrington Medical Centre Full time

    {"Job Title": "Medical Receptionist", "Job Summary": "We are seeking a highly motivated and enthusiastic individual to join our busy and friendly team at Herrington Medical Centre. As a Medical Receptionist, you will be the first point of contact for our patients, providing a warm and welcoming experience. Your excellent communication skills and ability to...

  • Medical Office Coordinator

    5 days ago

    Houghton-Le-Spring, Durham, United Kingdom Herrington Medical Centre Full time

    About Herrington Medical CentreWe are a purpose-built medical centre in Houghton-le-Spring, providing a light, spacious, and welcoming place to work. Our premises have recently been updated, and we offer ample free car parking.Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our busy, friendly, and forward-thinking team. The...

Receptionist/care Navigator

3 months ago

ChesterleStreet, Durham, United Kingdom Bridge End Surgery Full time

Job Title:
Receptionist/Care Navigator

Reporting to:
Deputy Practice Manager

Role summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way via Care Navigation.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.

The following list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties.

You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice change.


Reception duties:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
  • Deal with all general enquiries, explain procedures and make new and followup appointments.
  • Using your own judgement and communication skills to ensure patients with no prior appointment but who need urgent consultation are seen in a logical and nondisruptive manner.
  • Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Enter requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to On Call Doctor.
  • Action repeat prescription requests and ensure that they are ready for collection by the patient/pharmacy within 48 hours, in line with Practice protocol.
  • Take action on clinicians' requests for further information/patient contact information etc. (including computerised practice notes), ensuring completion of all associated paperwork.
  • Advise patients of relevant charges for private (nonGeneral Medical Services) services, accept payment and issue receipts for same.
  • Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms etc.)
  • Covering colleagues' holiday and sick cover as required.
  • Process incoming and outgoing mail according to practice protocols.
  • Record actions taken in patient record where appropriate or in accordance with practice protocols.
  • Any other administration duties as necessitated by the needs of the practice.

Premises:

  • When first in, open up premises at the start of the day when first to arrive, deactivate alarm and make all necessary preparations to receive patients.
  • When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Confidentiality:


In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.


In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.

They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.


Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

A Disclosure and Barring Service (DBS) check (previously CRB checks) will be undertaken as a matter of course.

Health & Safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified
  • Act as Chaperone when requested by clinician and in accordance with the Chaperone policy.

Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that re