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HR Call Handler

3 months ago

Leeds, Leeds, United Kingdom Jo Holdsworth Recruitment Full time

Job Profile

Responsibilities

  • Responding to and resolving customer questions and issues both over the phone and in writing
  • Preparing and providing information for customers, requesting additional information as required and updating management about significant customer issues
  • Updating the HR system to show progress of completion and or resolution of tickets, identifying exceptions and items for escalation
  • Collaborating with managers, team leaders, team colleagues, customers, and other business partners
  • Completion of people administration tasks; recommending ways to improve the ways we do things where it would benefit the customer experience
  • Adapting to and learning from change, challenges, and feedback
  • Contribute to quality control by reviewing documentation for accuracy and adherence to policy and process; validating the accuracy of data received to complete or resolve the customer request

Experience, skills set and/or qualifications required

  • You will need to be organised with a high attention to detail
  • High attention to accuracy and detail
  • Computer literate with the ability to learn new systems
  • Excellent verbal and written communication
  • Able to work within a fastpaced environment
  • Can work flexible shift patterns where required
  • A talent at problem solving and the ability to judge a situation
  • Experience in planning a priority your own workload

Hours:37.5 hours per week. 5 over 7 days. 8am - 6pm (flexible shift patterns)

Salary:
£11.11 per hour

Location:
Morley, Leeds

(Jo Holdsworth Recruitment - Recruitment Agency)

Job Types:
Full-time, Temporary contract

Salary:
£11.11 per hour

Benefits:

  • Canteen

Work Location:
Hybrid remote in Leeds

Reference ID:
LH/HR