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Retail Co-ordinator

3 months ago

Evesham, Worcestershire, United Kingdom Reed Business Support Full time
Are you currently working in a customer service role with no progression and looking to join a new Company who can offer something different?


Are you looking to work for a busy and vibrant customer focussed Company who pride themselves on being investors in people with an amazing culture.

If so, we have a fantastic opportunity for you in the heart of Evesham.


My client is looking for a retail sales co-ordinator to join their team on a full time and permanent basis with hybrid working.


What's in it for you?
-
Starting Salary of £21,400

  • After 3month probation, potential to earn £50 per month with Customer Service KPI.
  • 37.5 hours per week
  • 23 days holiday (extra day for your birthday)
  • Full training and onboarding
  • Working as part of a close knit team

Main Duties

  • Provide a firstclass service to all customers at all times
  • Process sales orders in a timely manner and ensure any related queries are followed up immediately to ensure delivery timescales/deadlines are met
  • Ensure all delivery enquiries are dealt with in a timely manner
  • Take ownership of customer enquiries and complaints, responding to them in a timely manner and proactively following them through to a satisfactory resolution
  • Keep up to date with the latest products and promotions so you can explain them to customers who may be interested
  • Communicate and coordinate with other departments within the business to ensure that our customers receive the best experience possible
  • Ensure all communication/interaction with customers is accurately recorded within the relevant IT systems
  • Any other reasonable duties which may be required by management from time to time

Person Specification

  • Experience in a customer service environment
  • Passionate about delivering excellent customer service
  • Excellent communicator and listener
  • Excellent written communication skills
  • Able to work on own initiative as well as being a key team player
  • Attention to detail and accuracy
  • Able to work well under pressure in a very fast paced environment
  • Able to organise and prioritise your own workload
  • Experience of working in a target drive environment
  • Problem solving and conflict resolution
For immediate consideration, please APPLY today