Lead Hub Operator

2 weeks ago

Daventry, Northamptonshire, United Kingdom Tesco Full time
About the role

  • Work within Business Support to manage streams of work designed to support, improve or transform our hub operations ensuring we always serve customers, communities and the planet safely and a little better everyday.
  • Be agile in your approach, working across different areas of our Business Support operations to ensure plans are aligned in support of the Service Delivery Model and our strategic goals/drivers.
  • Engage with stakeholders across Tesco, working with others to deliver objectives, functional priorities i.e. Safety and measurable improvements to shrinkage and security.
  • Achieve great results by inspiring, engaging and leading others; you make customer and colleagues feel valued.
  • Take ownership of process and systems, Keep accountability and responsibility where it should be, Adding value through leading your teamand engaging central specialist teams where required.
  • Be effective and efficient; you spot issues and swiftly find the best solutions.
  • Understand how technology is key to our future.
You will be responsible for

  • Following our business code of conduct and always acting with integrity/due diligence.
  • Leading the team in the Daventry Support Hub to effectively manage CCTV monitoring for stores.
  • Being accountable for the Hub having a 24 hour team coverage across 7 days a week, being flexible with working pattern so CCTV is always effectively monitored and channels are supported e.g. Stores, DC etc.
  • Ensuring there are effective escalation processes in place where CCTV identifies shrink and security incidents, providing timely and effective support where required within agreed timescales.
  • Developing valued relationships with Government agencies, law enforcement and other companies to improve security and build intelligence against criminal activity to enable risks to be highlighted and control activities enabled.
  • Proactive usage of centrally provided data, sharing foresight with my team to diagnose and mitigate risk getting to the truth of issues supporting Retail Directors to deliver convergence and sustainable plans.
  • Setting clear objectives and reviewing my teams performance through 1:1 meetings, Inspiring Great Performance
  • Every Day and everyday conversations, using the supporting your performance process to manage underperformance where required.
  • Continuously reviewing the capability within my team, inspiring my team to take ownership of their development and providing guidance and support where needed.
  • Recognising achievements, celebrating success and using the fair ratings process to ensure my team are recognised for the contribution they make.
  • Building strong collaborative relationships between with key security and shrink stakeholders and channels to improve shrinkage performance and drive down preventable security incidents.
  • Ensuring there are effective processes and response times in place for any police requests for CCTV.
  • Ensuring there are effective processes and responses in place for any issues or incidents by working with the wider security team and following escalation processes.
You will need

Experience/skills required:

  • Experience of shrinkage and security in a retail environment
  • CCTV and associated systems expertise
  • People Management
  • Integrity
  • Decision making
  • Influencing
  • Responsiveness
  • Prioritisation
  • Root cause analysis
About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move.

Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers.

It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.

We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.

We're a big business with diverse working patterns and many business areas which means that we can find something that works for you.

Everyone is welcome at Tesco.


We have recently announced that we will be moving towards a more blended working week - combining office and remote working.

Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

What's in it for you
We offer excellent benefits that help make Tesco a great place to work These include but aren't limited to:

  • Annual bonus scheme
  • Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
  • Retirement savings plan save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance 5 x contractual pay
  • Great colleague deals and discounts, saving you money on ever

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