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Receptionist (16 Hours Per Week)

4 months ago

Twickenham, United Kingdom Holiday Inn London - Brentford Lock Full time

Receptionist ( 16 Hours per week):

Reception - Holiday Inn London - Brentford Lock:

Contract:

Part time**
Salary:£10.92
:
The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal.

This four-star hotel is located in west London and has been created for comfort and style and offers a warm and welcoming service to all guests.

The hotel has 6 modern meeting rooms and 134 en-suite bedrooms; it is the first in Europe to have a revolutionary open lobby concept.

With good transports link, the hotel can be easily accessed by public transport. Brentford train station is about 10 minutes' walk to the hotel.

Our employees have been playing a tremendous part in the hotel and our team success, from our employee engagement being above 89%.


As a Reception Team Member you'll deliver a friendly and efficient service; to create a warm and welcoming atmosphere for all our guests and ensure they have a great experience.

You'll be attentive to our guests needs from the moment they arrive, make recommendations and serve accurately and efficiently.

You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective approach.


What We Offer:


We want our family members to enjoy coming to work and provide a friendly and supportive environment for you to work in.

You'll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you'll have the opportunity to explore the business with various career options.


  • In addition, on offer:
  • A fantastic place to work
  • 28 days holiday
  • Automatic enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Uniform
  • 24/7 Employee Assistance Program for you and your family
  • A tailored development programme
  • Discounted hotel stays across IHG portfolio worldwide
  • Free meals on duty
  • Incentive programmes

About Us:

The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal.

This four-star hotel is located in west London and has been created for comfort and style and offers a warm and welcoming service to all guests.

The hotel has 6 modern meeting rooms and 133 en-suite bedrooms; it is the first in Europe to have a revolutionary open lobby concept.

With good transport links, the hotel can be easily accessed by public transport. Brentford train station is about 10 minutes' walk to the hotel.

Role in our Family:

  • Welcoming guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and returning guests.
  • Answering, recording and processing all guest calls, messages, requests, questions or concerns, record guest preferences in the system.
  • Communicating any outstanding guest requests or issues to management that may require additional monitoring or followup.
  • Booking guest reservations for individuals that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

What Happens Next:

The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.