Senior Admin Lead

3 weeks ago

Ponteland, Northumberland, United Kingdom Northumbria Primary Care Full time
Ponteland Medical Group are looking for a full-time Senior Admin Lead for 37.5 hours a week, Monday - Friday.

  • Responsible to Practice Lead.
  • Act up in absence of Practice Lead for periods of annual leave/short term sickness
  • Day to day supervision for reception/administrative staff ensuring provision of a high quality service.
  • Provide comprehensive administration service to GP's and other health care professionals.
  • Manage diaries/appointments, arrange/minute meetings, communication with GP's and patients.
  • Advanced typing & transcription of clinical and nonclinical documents (OCR 3 or equivalent qualification/experience).
  • Support effect utilization of clinic capacity.
  • Support management of patient journeys including target administration e.g. GP referrals, Cancer 2WW and communications to GP's.
  • Support Practice Lead with induction/training of new staff, sharing knowledge with colleagues and supervising Apprentices when required.
  • Resource management ordering of supplies and equipment.
  • Allocate and manage training and work patterns within reception services.


Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.


Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group.

We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.

The successful applicant will be an employee of the subsidiary and not be employed under Agenda for Change Terms and Conditions, unless specifically stated.


  • To provide and be responsible for the day to day management of the reception and administrative staff.
  • To provide comprehensive admin service to GP's and other health care professionals in their team.
  • To allocate work and supervise other admin staff.
  • To actively participate in the improvement of procedures and developments in primary care involving administrative and reception support.
  • To actively engage in patient experience initiatives which involves appropriate communication between staff in all NPC sites.

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