Head of People Operations

The role:

This is a fantastic opportunity for you to join a highly engaged and collaborative team that is passionate about delivering a progressive people agenda for Brompton, all the while ensuring our work is underpinned by our purpose to create urban freedom for happier lives. As the Head ofPeople Operations, you will have responsibility for all transactional services, leading across Business Partnering and Talent Acquisition while operating as part of the wider People Function which comprises of Learning & Development, Culture & Engagement, Compensation & Benefits, as well as People Operations and Talent & Acquisition - known as the dream team

Brompton is never content to stand still so be prepared to jump in to drive positive change across the business and be part of something great.

Key Responsibilities:

• The People plan: Collaborating with CPO in the creation and delivery of our strategic plans to drive high performance and delivery globally. This will be leading on new initiatives working across talent acquisition, learning and development, performance, employee engagement, diversity and inclusion, mental health and wellbeing etc.
• Team Management: Responsible for the management of People Partners and Talent Partner supporting their performance delivery against role expectations, coaching and personal development.
• Third party relationship Management: Managing and maintaining People team contracts and relationship with suppliers ensuring fit for purpose service, cost management, renewals and sourcing new providers as appropriate.
• Stakeholder Management: Engage with all stakeholders to establish and maintain strong and positive working relationships by providing partnering support through, advice, guidance and coaching. Brompton is a community, and we have a collective voice to make life better, bright, more colourful and more fun.
• Employee Relations: Support the People Partners in navigating complicated ER cases as an escalation point, proactively driving the management of performance, succession planning as well as quick ER resolution across the business.
• Talent Acquisition: support the T&A partners in recruitment activities from management of headcount, benchmarking, and championing for diversity and inclusion during all processes. Actively support with the interviewing process at senior level to ensure candidate experience whilst balancing the onboarding of the most suitable candidates. Assist with management of Agency Relationship from PSL creation and contract agreements to third party services related to recruitment activities.
• Learning & Development: Support the people partners in identifying development needs across the business and working closely with L&D team to ensure the flow of training requirements are implemented and tracked appropriately. Drive delivery of People agenda training such as, performance management, absence, investigations, disciplinary as toolbox talks to build manager confidence and capability which includes creation and delivery of content.
• Employee Engagement: Support in managing the employee engagement platform (Peakon) inputting into survey design and cadence, managing statistics, steer team calibration sessions and leading on change initiatives across the business to drive higher engagement for happier and healthier employees. Support the business with implementing and managing accreditations and memberships (Investors in People and B-Corp) always driving for positive change.
• People Metrics & Analytics: Lead on the production of operational statistics and dashboards to manage functional efficiencies; tracking headcount to ensure budgetary tracking and spend, People metrics; absence, attrition, EDI as well as ER activities to identify trends for improvements.
• Compensation & Benefits: Collaborate with the team for remuneration change approvals including running pay exception or COL process, management of incentive plans and supporting with the implementation of benefit schemes.
• People Team Administration: Ensuring that processing of key documents ranging from offers and contracts, appraisals, return to work forms and GP notes, production of formal letters and PO raising for invoices are taking place in line with process flows.

Who you are:

• Exceptional experience developing meaningful relationships with senior leaders across the business and can challenge, influence and guide, being recognised as a subject matter expert across the HR sphere.
• Recognises the importance of understanding the business, our plans, direction, objectives and can identify the challenges to interpret the people impacts
• A passion for building capability, productivity and performance across a diverse workforce.
• Committed to supporting our employees to reach their maximum potential through clear development and action plans.
• Project management skills, with previous experience leading, developing and delivering on significant HR initiatives, with experience managing the relevant complexities
• Can use data, metrics and the soft skills of a true Business Partner to identify ways in which we can increase engagement.
• Significant experience and exposure across the full spectrum of ER issues and can demonstrate your catalogue of ER knowledge by leading on complex ER issues.
• Understands the benefits that an inclusive and diverse workforce provides and be as passionate as us about striving to make continuous improvements.
• CIPD level 7 qualified or have significant work experience across HR at this or a similar level.
• Drive to continuously self-improve and develop.

You might not tick all the boxes, and that's okay, we still encourage you to apply. Here at Brompton we are always looking for people that share the same values and attitudes as we do, as we continue to build diverse teams and a sense of community which is made stronger by each new individual who joins.

Sustainability and Health & Safety Responsibility:

• Measure and report on Sustainability and H&S performance, including socially and environmentally responsible practices, incidents, injuries, training, risk assessments and audits, ensuring actions are undertaken and closed to drive continuous improvement.
• Seeks to contribute towards improvements to Brompton Policies and Procedures.
• Provide visible, active, and effective leadership and be a role model in setting the direction of the Sustainability and H&S culture, engagement, and performance.
• Ensure regular Health & Safety inspections, investigations and self-audits are conducted and that all actions raised are followed up and closed within required timescales.

Benefits at Brompton:

Brompton offers you an excellent working environment with enthusiastic colleagues who get along, communicate and co-operate well with each other. The working climate is informal, but we work hard. Next to good terms of employment, Brompton offers you the opportunity to work in a responsible and challenging job within a dynamic, international and ambitious environment. We are all proud to be part of Brompton Bicycle Ltd; we all share the same passion and dedication to the company and the product, despite any differences in cultural backgrounds and skills.

• Flexible working
• 9 Day Fortnight – This is a flexible working pattern which individuals can opt in for where an employee works their contractual hours across 9 days instead of 10 days. (i.e. 80 hours across 9 days instead of 10 days). This mean the individual would work an additional hour across Monday to Thursday (across the 2 week period) to gain their Friday off.
• Annual Leave – 25 days annual leave, plus all UK bank holidays.
• Competitive Salary – Plus workplace pension scheme and profit share bonus.
• Brompton Discount - Get ready to bike in style, as all employee's receive up to 60% off their very own bike and accessories, plus there are discounts for your friends and family too.
• Staff Loan Bike – All employees are eligible to receive a Brompton Bicycle which they can use free of charge for up to 3 months
• Onboarding Induction – New starters will enrol on a 3-month onboarding induction programme with a welcome pack goody bag as well as a factory tour, meet&greet with the Chiefs and an afternoon bike ride. There are also opportunities for work experience in the Covent Garden shop floor.
• Free Breakfast – Unlimited, all-day access to an array of fruit and cereal
• On-Site Canteen – Staff can enjoy subsidised hot meals, snacks and refreshments at our in-house HandleBar Café
• Breakout Areas – Unwind on the mezzanine floor which contains a ping-pong, foosball and pool table and other games like darts and a giant Connect-4
• Social Activities - Throughout the year enjoy time with your colleagues as we host an annual Summer and Christmas party, annual bike rides (both inside and outside the UK), Birthday breakfast, volunteering activities and family fun days just to name a few.
• Learning and Development - Access to free LinkedIn Learning and opportunity to devote some of your time at work to personal development. We value professional development and actively promote internal promotions and opportunities.
• Benefits - Workplace Pension Scheme, Care and Health Support, Flexible Working, Cycle to Work Scheme and other benefits.
• Mental Health – We provide access to a confidential EAP that offers counselling, resources and support for various mental health challenges. There's also Head Space, Brompton's approved wellness program for employees.
• Paid Leave – We offer an enhanced Family, Paternity and Maternity leave pay.

Brompton was listed amongst the best UK workplaces in 2020 and was awarded silver investors in People Accreditation and London Living Wage Employer in 2021.

Diversity, Equality and Inclusion Commitment

Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you're passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.