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Warehouse Coordinator

3 months ago

Rugby, Warwickshire, United Kingdom CDW Full time

Description

JOB TITLE
WAREHOUSE CO-ORDINATOR

DEPARTMENT

SUPPLY CHAIN

RESPONSIBLE FOR
OUTBOUND HELPDESK & INBOUND

REPORTING TO

WAREHOUSE LEADERSHIP

MAIN PURPOSE OF JOB

  • Responsible for the Administration functions on the Pick desk.
  • Allocation of picks in accordance to SLA's
  • Monitor and maintain Pick Desk mailbox within agreed SLA's
  • Problem resolution and escalation where appropriate
  • Maintain records of issues
  • Monitor and highlight new issues and patterns
  • Review and maintain Outbound processes
  • Complete daily quality checks
  • Assist operationally in any area of the warehouse as required.
  • Promote & sustain a high level of service within the Administration teams as well as Internal & External customers.
  • Identify and highlight any large/specialist orders to the Transport Coordinator so they can be delivered to the correct destination in the most effective and economical manner.
  • Identify areas of improvement and inform managers
  • Identify large orders in advance to maintain efficiencies'
  • Continuously implement and follow Company processes and procedures to ensure that a high level of quality and accuracy is maintained at all times. Bring any problems or difficulties experienced with these procedures to the attention of the Team Leader.
  • Follow all security procedures of the NDC at all times. Bring any nonconforming actions or observations to the attention of the Team Leader or any security personnel.
  • Operate the mechanical Equipment inline with RTITB regulations and CDW policy.
  • Maintain a comprehensive filing system of all CDW Supplier/Delivery/Pick Notes ensuring that all records are easily accessible.
  • In Line with the Business needs, flexibility maybe required on Working hours inc holiday cover.
  • Good housekeeping is essential and you will be required to keep the working areas of the business safe and clear of any item/object that hinders a safe working environment.
  • To be continuously aware of company Health & Safety Policies, including environmental, and adhere to them at all times.

KNOWLEDGE AND EXPERIENCE

  • Strong Microsoft Office skills, preferably including: Excel, Outlook
  • Strong communication skills.
  • Must possess a proactive approach to problem solving at root cause, with a can do attitude
  • Establishing and maintaining excellent internal and external service levels whilst constantly identifying improvements areas.
  • Business management skills with a total commitment to the highest levels of customer service by helping managing performance KPIs, reducing waste and delivering measurable targets within the warehouse function.
  • Multifunctional team player experienced in all aspects of general warehousing
  • Awareness in investigation and remediation of issues and the failure of processes, the priority being the customer's expectations.
  • Ability to communicate effectively and appropriately
  • Ability to ensure that the Health and Safety and housekeeping standards are kept to the highest possible level at all times.

PERSONAL ATTRIBUTES

  • Must be flexible and have a willingness to learn
  • Have a desire for continuous development and selfimprovement as well as the team and Department.
  • Good customer service focus
  • Team player.
  • Good communication skills
  • Good organisational skills
  • Positive 'can do' attitude
  • Professionalism
  • Honest and hardworking
  • Self-Motivated and proactive
  • Ability to motivate others
  • Ability to listen to ideas
  • Attention to detail
  • Proven record of responsibility and a positive work ethic
  • Good interpersonal skills ability to liaise with personnel at all levels and adapt style accordingly.
  • Capable of multi tasking, efficiently managing time and resources
  • Ability to work to challenging deadlines with a positive approach
  • Fully supporting and selling ideas to coworkers
  • Identifying issues and working with coworkers to overcome them
  • Ability to multitask and demonstrate efficient time and resource management.
  • A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner.
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