Medical Secretary

2 weeks ago

London, Greater London, United Kingdom King's College Hospital NHS Foundation Trust Full time

This posts offers an excellent opportunity for an enthusiastic and conscientious individual to be part of a busy team in the Department of Microbiology.


You will be the central point of contact for the Microbiology team and plan an important part in the smooth running of the department, therefore a positive attitude and flexibility is essential.

A willingness to learn and develop skills will be positively encouraged.


We are looking for a self-motivated individual who can work effectively to deliver a high quality and efficient secretarial/administrative service to the consultants and clinical staff within both the Microbiology and Histopathology departments based on both our King's Denmark Hill and Princess Royal University Hospital sites.

The postholder will however be based in Denmark Hill. Excellent communication skills, both written and verbal are required.

Provide a professional & patient focused service to our referring consultants and patients.

Take messages for medical staff, referring urgent calls as required to the clinical teams at both sites.

To observe and maintain strict confidentiality of personal information relating to patients and staff in line with Trust Policy.

Maintain confidentiality of personal and financial data.

Support departmental staff with ICT services and issues.

Be responsible for the office management function within the department, ordering office supplies and overseeing maintenance of office equipment.


Feedback on all current duties/ services, seeking to introduce changes that will improve the efficiency and level of service provided.


To be flexible to the ever-changing environment, willing to support the team and lead by example to achieve the high level of service expected.

Well organised, competent, keep accurate records and maintain the confidentiality of all patients and visitors.

Provide an efficient service, managing the appointment diary in an accurate manner with attention to detail.


Maintain absence records for the staff, ensuring these are recorded in a timely manner and to escalate any absence issues to the Clinical Lead/ Medical Staffing Manager.

Assist with recruitment of substantive and temporary staff as and when required.


King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London.

The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) in Denmark Hill, the Princess Royal University Hospital (PRUH) in Bromley, Orpington Hospital and services at Queen Mary's Hospital, Sidcup and the Beckenham Beacon.


We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan.

In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus.

Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.


  • To provide a professional and patient focused service to our referring consultants and their patients.
  • To take messages for medical staff and refer urgent calls as required to the microbiology and histopathology teams at either King's College Hospital or the Princess Royal University Hospital.
  • To follow departmental processes and procedures to ensure that the best services are delivered to our patients.
  • To observe and maintain strict confidentiality of personal information relating to patients and staff in line with Trust Policy.
  • Maintain confidentiality of personal and financial data.
  • Support departmental staff with ICT services and issues.
  • Be responsible for the office management function within the department.
  • Order office supplies and oversee the maintenance of office equipment.
  • On an ongoing basis, give feedback on all current duties/ services and seek to introduce incremental improvements that will improve the efficiency and level of service provided.
  • To be competent in the use of the telephone system and demonstrate a good and polite telephone manner at all times.
  • To be flexible to the ever-changing environment and be willing to support the team and lead by example to achieve the high level of service expected.
  • To be well organised, competent, keep accurate records and maintain the confidentiality of all patients and visitors.
  • To provide an efficient service and manage the appointment diary in an accurate manner with attention to detail.
  • To maintain absence records

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