Helpdesk Agent

2 weeks ago

Reading, Reading, United Kingdom Thames Water Utilites Full time

Who are we?
Thames Water is the UK's largest water and wastewater company.

We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What you'll be doing:


We're a fast-paced, friendly and knowledgeable team, who takes inbound calls from our varied customer base (which includes large and small developers, builders, and architects as well as homeowners doing home improvement or renovation works) to offer them advice on our various services.


What you should bring to the role:

  • The ability to be comfortable in a fast-paced environment
  • you'll take anywhere between 30-40 calls a day
  • Attention to detail and the ability to work accurately under pressure
  • A flexible nature that's open to change
  • Computer literate
  • The ability to absorb knowledge and pick up new skills quickly
  • Good telephone manner
  • Happy being in a role where you're on the telephone the majority of your day
  • Previous call centre/inbound calltaking experience
  • An efficient typing speed


This role will be a Permanent position, office hours will be Monday to Friday 8am to 4pm or 9am to 5pm.


What's in it for you?


You will be based in our Head Office in Reading, this is a Permanent position working Monday to Friday 8am to 4pm or 9am to 5pm with a competitive salary offering up to £22,400 per annum depending on suitability.


Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you'll enjoy a fulfilling career and flexible working arrangements.

Find out more about working at Thames Water.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers.

As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an Ambassador.

Full training will be given for what is undoubtedly an incredibly rewarding experience.

It's also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

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