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Store Manager

3 months ago

Stevenage, Hertfordshire, United Kingdom CareCo UK Ltd Full time

Here at CareCo, we're all about making life easier for people. It gets us out of bed in the morning, and it sends us home at the end of the day knowing we've done our bit to help somebody with their day-to-day struggles.

Our latest store brings CareCo's fantastic range of mobility products to the locals of Stevenage and surrounding areas for the first time. As the Showroom Manager, you'll be leading a brand-new team of mobility experts, all working together to help CareCo Stevenage make the best possible impression from day one (Opening 2nd August 2024)

You'll be a motivating presence in the store, encouraging your team to meet objectives and sales targets. Your organisation skills will be key, helping you to plan staff rotas, manage budgets, and deliver training, and you'll always be looking for ways to improve the showroom, developing both yours and the team's awareness of changes in the industry and local market conditions.

We believe we're unique in the world of mobility because we recognise that our customers are unique, too. There's no one size fits all when it comes to solving a customer's mobility difficulties, so if you can think on your feet when you're presented with a problem you've never seen before, you're exactly what we're looking for.

This exciting position is a chance to be a part of our continued success, with fantastic career opportunities and access to staff benefits including a wellbeing programme, staff discount, free parking, and regular colleague engagement events.

What are my responsibilities?

  • Be a motivating presence in the store, encouraging your team to meet objectives and sales targets
  • Constantly be looking for ways to improve the showroom, developing both your own and the team's awareness of changes in the industry and local market conditions
  • Ensure all customers are welcomed and greeted by the showroom team and their requirements are identified, and recommendations provided.
  • Maximise salesfloor and telephone sales through the monitoring of the up-selling and cross-selling techniques of colleagues.
  • Plan and produce staff rotas ensuring exceptional customer service and wage cost efficiency is maintained
  • Organise and deliver the ongoing training of the showroom team to develop a high performing team of experts
  • Manage the performance of showroom colleagues using company procedures, processes and tools including regular performance development reviews and one to one meetings
  • Manage the ongoing showroom communication ensuring colleagues are aware of current and planned activity, new or amended procedures and newly launched products
  • Participate in effective communications across the network of nationwide showrooms and Head Office to encourage best practise and promote idea sharing
  • Manage the stockroom to shopfloor replenishment process to ensure accuracy
  • Ensure stockroom procedures are adhered to and housekeeping standards are maintained
  • Ensure cashing-up and banking systems are in accordance with policies and procedure and all sales transactions are completed accurately by the team
  • Effectively manage the customer queries and complaints process aiming for first time resolution
  • Manage the showroom salesfloor and off-salesfloor checklist process effectively ensuring showroom standards always meet the set standards criteria
  • Ensure product layouts, merchandising guidelines and promotions are executed accurately and in a timely manner

What skills are required?

  • 2-years retail management experience in a fast-paced environment (ideally in the mobility retail sector, but not essential)
  • The ability to meet sales targets through proven relationship selling techniques, excellent customer service skills and through the setting and monitoring of KPIs and objectives
  • The ability to lead, manage and motivate a team
  • Good communication skills with the ability to liaise effectively with customers, colleagues, and external business partners
  • Experience in the effective management of the compliance of company procedures and systems relating to stock control and sales transactions
  • The ability to demonstrate excellent Retail standards throughout the salesfloor including layout, product display and POS/graphics
  • Proficient in the use of Microsoft Office particularly in Outlook, Word & Excel
  • GCSE English & Math's at Grade C/4 as a minimum

What do CareCo offer you?

  • £27,000 basic salary, plus on-target earnings increasing salary to a potential of £34,000 per annum, and an uncapped commission scheme too
  • Full-time hours – 40 hours a week over a 5-day working week that includes weekend work and may include bank holiday work
  • 32 days annual leave (includes bank holidays) with extra days holiday for long-standing employees
  • Employee assistance programme – 24-hour confidential helpline to support through any life issues (financial, legal, family, housing, alcohol, etc.)
  • Access to our exclusive staff benefits platform, including a Cycle-to-work scheme and multiple discounts at various high street brands and supermarkets
  • Pay-day breakfast allowance and fresh fruit allowance every Wednesday
  • Know someone who would suit a role at CareCo? Refer them for a role and if they're successful, you'll receive £250 when they join and £250 when they pass their probation
  • Free on-site parking and free yearly flu jabs
  • 25% discount on our products