Customer Service Assistant

7 days ago


Pwllheli, Gwynedd, United Kingdom Jewson Builders Merchant Full time

Customer Service Assistant


At Jewson we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our 'customer first' approach.

If you are ambitious and enjoy a busy role, the Customer Service Assistant role could be a great opportunity for you.


This Customer Service Assistantrole is working in our Jewson Branch in
Pwllheli. Jewson is the biggest employer in the UK Saint-Gobain business, with over 500 branches.


What will I be doing in this role?
The Customer Service Assistant position is key to the performance of the branch.

It requires someone who can build productive and profitable relationships with customers in the local area, ensuring we provide excellent customer service every time.


Key day to day duties include:

  • Oversee the customer service area and sales counter to achieve branch targets, as well as assisting in the effective running of the branch.
  • Deal with customers on a day to day basis, on the counter and over the phone, building long term relationships.
  • Ensure all sales orders are promptly processed to meet all our customers' needs.
  • Help with loading and unloading deliveries in yard using a forklift (training will be provided)
  • Assisting with admin tasks
  • Carry out cash transactions, refunds and till processes accurately and in accordance with branch procedures.
  • Keep up to date with your knowledge of products, technology and regulations.

What skills are we looking for?

  • Excellent customer service and sales experience, knowing what great service looks, sounds and feels like.
  • A personable and excellent team player, with a warm and friendly nature.
  • Possess the ability to multitask, prioritise and work under pressure.
  • Organised with a high level of accuracy and attention to detail.

Are Jewson and Saint-Gobain an Inclusive Employer?
We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you


We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation.

So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.


And what about flexibility?
We understand that everyone has different needs and commitments.

Therefore, we are very open to discuss any flexible requirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few).

We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.

Job Types:
Full-time, Permanent

Benefits:

  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Day shift

Work Location:
One location

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