Global Head of Technical Cyber Incident Response

2 weeks ago


London, Greater London, United Kingdom Willis Towers Watson Full time

We are looking for dedicated individuals to join the Cyber Security team at WTW and deliver top-notch service and expertise throughout our organization.

As part of a company-wide transformation, we have an exciting opportunity for the role of Global Head of Technical Cyber Incident Response.

Joining the Cyber Defence and Security Operations team, you will be a key leader overseeing the ICS Incident Response service to effectively handle cyber-attacks at WTW.

We are seeking someone with a strong technical background, excellent communication skills for both technical and non-technical audiences, and solid business acumen to engage with senior stakeholders across the organization.

This position is ideal for individuals with a rich background in Incident Response for global enterprises or experience leading MSSP services in high-pressure environments and managing teams across different time zones.

Your primary responsibilities as the Global Head of Technical Cyber Incident Response will include:

  • Manage and lead a global team of Cyber Incident Responders, providing support during major cyber incidents and routine investigations.
  • Oversee various IR engagements including supplier compromise and financial fraud.
  • Provide L3 support to SOC, Insider Threat, and Threat Hunting teams.
  • Develop and execute Incident Response plans to enhance cyber attack response efficiency.
  • Collaborate with the Global Head of Strategic Cyber Incident Response on IR plans.
  • Engage third-party suppliers to ensure effective IR processes are in place.
  • Conduct TableTop exercises to simulate cyber-attacks.
  • Perform Quality Assurance checks on SOC activities.
  • Deliver briefings to senior stakeholders, the board, legal teams, and regulators.
  • Any other tasks assigned by the Global Director of Cyber Defence Communication and Relationships.

Essential qualifications:

  • Extensive experience as a senior leader overseeing Incident Response Teams in enterprise organizations.
  • Strong understanding of financial regulations related to IR.
  • Knowledge of cyber risk and attack strategies across various networks.

Beneficial qualifications:

  • Experience in a Global SOC environment.
  • Working knowledge of Sentinel and Defender.
  • Excellent communication skills and report writing ability.
  • Familiarity with compliance standards such as FCA, PCI, ISO27001, GDPR.
  • Experience managing teams in different time zones.

Equal Opportunity Employer:

WTW is deeply committed to diversity and inclusion in the workplace, fostering a culture where every individual feels valued and empowered to contribute their best. We are dedicated to creating an inclusive environment across our organization and embrace diversity in all its forms.

At WTW, we empower you to take charge of your work and determine the best approach for success in a "hybrid" working environment.



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