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Business Centre Manager

3 months ago

East Sheen, Greater London, United Kingdom RM Group Holdings Limited Full time
Duration of role: 9 month contract.

Hours:

Location:
City of London

Previous commercial property management experience is essential for this busy role. No day is ever the same Great team.
To meet the highest standard of customer service and understand the needs of Centre customers.
Support the sales team with renewals and any company sales initiatives. Conduct viewings.
Effectively handle enquiries from clients.
Ensuring the Centre building/facilities are of the expected high standards at all times.

Support the client move in/move out procedures and turnaround of vacant offices with full completion of associated paperwork to deadline.

Deal with and oversee the reception team's ability to handle customer/visitor enquiries professionally.
Assist and ensure all administrative/customer invoicing/chasing customer payments etc. are completed accurately.
Get to know Centre customers and their businesses to promote business awareness and upselling opportunities.

Ensure your Centre looks and is run professionally to meet the expectations of customers and their visitors by performing regular housekeeping checks.

Liaise with suppliers to include instruction of maintenance works and ensuring costs are kept to a minimum.
Handle all purchasing and Centre stock control.
Be trained in all AV equipment and handle all IT/Telephony to successfully handle customer enquiries.
Managing the daily and weekly tasks of the team ensuring all responsibilities are covered and high standards are met.
Dealing with telecoms enquiries to include moves & changes, faults and upkeep of data records.
Assist in marketing by ensuring empty offices are set up to company show standards.
Assisting in the process of the client move in by managing the inventories, issuing of keys & passes.
Ensure Health & Safety policies/procedures are adhered to including Centre Fire Risk Assessment, PAT testing, Weekly Fire Testing etc.
Providing training & support to junior staff.