Claims Adjuster

2 weeks ago

London, Greater London, United Kingdom Charles Taylor Full time

Overview:

Reference
668049

Salary
£/annum + Benefits

Job Location:

  • United Kingdom
  • England
  • Greater London
  • London

Job Type
Permanent

Posted
03 May 2024

Charles Taylor

Job title:
Claims Adjuster - Multiclass Claims

Reports to:
Head of Delegated Lead

Department:
UK Claims Management

Location: 2 Minster Court, Mincing Lane, London EC3R 7BB

The Role


Charles Taylor Specialist Claims Management (SCM) is looking in increase its team of Claims Adjusters supporting the growth of the Delegated Lead Service.

We are currently recruiting a Claims Adjuster with multi class experience to support our increasing client portfolio.

The SCM Delegated Lead team provides a London based delegated claims service.

The scope of the service includes multiple classes of business comprising of both Standard and Complex claims where the client acts as a Claims Agreement Party.

SCM is currently providing this service to 12 Lloyd's Managing Agencies and handling approximately 5,000 transactions per month, with stringent SLAs.


Key Responsibilities:

  • Managing and adjusting claims from first notification to settlement within preauthorised authority limits
  • Claims adjusting on behalf of current and future SCM clients
  • Provision of technical support for the adjusting of various COB claims
  • Ensuring each client's claim service standards are maintained or enhanced
  • Managing and enhancing client relationships
  • Monitoring performance against contract SLAs and KPIs
  • Delivering and presenting reports to clients on specific claims issues
  • Mentoring and training less experienced members of the team
  • Post adjustment peer review of to ensure technical standards and requirements are adhered to
  • Appointing experts and legal counsel where deemed appropriate
  • Demonstrate and role model the Charles Taylor six Values by ensuring a Supportive Environment, upholding Excellence in People, focusing on Partnership with Clients, delivering High quality Work, promoting Groupwide Entrepreneurship and having an Appetite for Change.

Required Skills:

  • Extensive London Market experience adjusting claims across various COB
  • Proven track record of adjusting a combination of multiple classes of business
  • Experience in handling Claims in accordance with the Lloyd's Claims Scheme
  • Extensive knowledge of the current Lloyd's Claims Scheme including CTP Guidelines
  • Widespread relationships with Brokers/Adjusters/Lawyers/Attorneys as appropriate in the relevant class of business
  • Able to work across multiple stringent client SLAs.
  • Display excellent interpersonal and communication skills in order to interact well within team and with clients and Brokers
  • Able to prioritise work, have good time management skills and able to adapt to the changing demands of the role
Why join Charles Taylor Specialist Claims Management?


Charles Taylor is a global provider of professional services and technology solutions dedicated to enabling the global insurance market to do its business fundamentally better.

Dating back to 1884, Charles Taylor now is currently in more than 120 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa.


Charles Taylor believes that it holds a distinctive position in its markets in that it is able to provide professional services and technology solutions in order to support every stage of the insurance lifecycle and every aspect of the insurance operating model.

Charles Taylor serves a diversified blue-chip international customer base that includes national and international insurance companies, mutuals, captives, MGAs, Lloyd's syndicates and reinsurers, along with brokers, distributors and corporate insureds.

Charles Taylor has three distinct business areas - Claims Services, InsureTech and Insurance Management.

Charles Taylor was recently acquired by an investment company managed and controlled by Lovell Minnick Partners LLC.

Lovell Minnick is a US Private Equity firm that invests in the global financial services industry, including related technology and business services companies, with a focus on helping to build long term value for clients, employees and shareholders.

The acquisition will support the continuation of Charles Taylor's successful growth strategy, with a focus on expanding client relationships, broadening specialist capabilities and the range of services and technology solutions, deepening geographic coverage, and reinvesting in quality of service and technology.


We are very proud of the fact that nine out of ten of our people recommend Charles Taylor as a place to work.

We pride ourselves on having a positive work environment where our people are empowered to make the best decisions and where learning is valued highly and shared across our business.

We are very committed to ensuring our people are given continuous learning and development. As well as structured induction programmes and job training, we provide study

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