General Manager

1 week ago


Canning Town, Greater London, United Kingdom SSP Full time

General Manager at Hithes - London City Airport

If you're a food and travel enthusiast, you're in the right spot. We are the global experts in food travel, offering a delightful experience for all. Whether you're flying, taking a train, or just passing through, we've got the finest food and drink options tailored for you.

At our company, we collaborate with over 500 brands, ranging from our own creations like Upper Crust, Millies Cookies, Café Local, and Beer House, to renowned franchises such as M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

Joining us as a General Manager comes with a competitive salary of £45,000 and perks like:

  • Free meal while on shift
  • Tax-free shopping
  • Colleague discount of up to 50%
  • Flexible working hours
  • Management bonus scheme - including access to digital GPs and a 24/7 helpline for you & your family
  • Wellbeing support via Retail Trust and family-friendly leave
  • Various networks for support, including Neurodiversity, LGBTQ, and more
  • Life assurance
  • Opportunities for apprenticeships and ongoing development
  • Share incentive plan (SIP)

We are searching for a motivating leader to join our team at Hithes. You will have the chance to create an impact daily, guiding your team and business to deliver exceptional customer service and operational excellence.

As the General Manager, your responsibilities will include:

  • Recruiting and training top talents for your team, ensuring they exceed expectations by enhancing their operational and leadership skills
  • Empowering your team to be product experts who are passionate and well-informed, thereby enhancing the brand and delivering customers with the right range, quality, and service to ensure their loyalty
  • Driving trade activities, leveraging your expertise to boost sales and maximize profits
  • Leading and enhancing your team's knowledge to implement sustainable business changes and planned activities, resolving issues with long-term solutions and continuous reviews
  • Ensuring compliance with internal systems guidelines
  • Establishing strong stakeholder relationships with clients and partners
  • Prioritizing the safety of your team, ensuring a legally compliant trading environment by coaching the use of security tools for a safer workplace

Kindly note that the location at London City Airport is a secure environment. If successful, you will need to provide references covering the last 5 years and undergo a criminal record check to meet airport regulations.

SSP takes pride in being an equal opportunity employer that aims to attract and retain highly skilled individuals from diverse backgrounds, with various skills, and perspectives.


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