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Delivery Manager

3 months ago

Lancing, United Kingdom United Living Full time
Company Description


There's never been a better time to join United Living Connected; we are a tenacious, fast-paced business with a huge contract pipeline and ambitious growth plans.

Part of the United Living Group, our turnover will double in the next 5 years to top £1 billion.

We are a growing telecommunications company based in Widnes and are part of the United Living Group's Infrastructure division.

Job Description

Purpose

To manage all site events and resources, working towards the delivery of a project on a site-by-site basis.

To manage the coordination of resources including the supply chain, staff, directly employed operatives etc., adopting a customer-focused approach to the client and their representatives.

Specific Duties

Build strong Client relationships and participate in Client meetings, representing the ULCbrand
Manage the programme to ensure that site elements are being performed within KPIs
Manage the workload of the team of co-ordinators and ensure this workload is monitored regularly
Liaise with staff and operatives effectively and with respect
Approve raised Purchase Orders (POs) ensuring all relevant background work has been done by Project Co-ordinator to ensure best value v service provided has been achieved
Sign off and oversee the issue of method statements, risk assessments, Health & Safety Packs and Quality Plans
Update internal trackers and schedules
Input site data into internal and client systems where required
Analyse reporting data to understand if discrepancies are occurring and elements are not hitting KPI dates.
Recommend rectification measures to bring the programme back within required KPI timeframes if necessary
Work closely with the Commercial team to ensure they are aware of any financial impact
Ensure that these rectification measures are implemented and monitored for effectiveness
Report on, manage and instigate continuous improvement by the effective use of KPIs
Find efficiencies and improvements in internal and external processes.
Ensure the procedures and requirements as detailed within the Company Procedures and Quality Manual are implemented at all times
Any other duties as assigned

Health and Safety Responsibilities

Set a good example to others by working safely
Take reasonable care of yourself and any other person who may be affected by your actions and omissions
Adopt a positive attitude, cooperate and assist the company in all aspects of Health, Safety and the Environment
Understand and help to implement all relevant health and safety policies and arrangements based upon the policies.
Personal Skills

Able to work on own initiative and as part of a team
Organised
Time management / able to work to deadlines
Pays attention to detail
Sound understanding of contracts and SLAs
Negotiation skills
People-management skills
Problem-Solving skills
Self-motivated and proactive
Able to develop and maintain customer and internal relationships
Able to drive results through planning the delivery of the project within the project timescales, making decisions and providing solutions

Qualifications

Technical Skills

Good level of IT skills including excel, and other Microsoft packages
Experience of working in the Telecommunications or similar industry
Adept at manipulating client tools/reports on a regular basis
Omnix, Evenflow, ADC Build, Remedy, Arqiva, WIG, SharePoint, Business Central skills are advantageous
IT Qualifications
Health and Safety Qualifications

Additional Information

Benefits:
Bike to work scheme
Company pension
Life insurance
Private medical insurance

Wellness programmesAdditional Information:
Must be highly computer literate including Microsoft Office and confident in managing and working with large data sets
This job is a full-time permanent role, 8am-5pm Monday to Friday from our Widnes Office
Opportunity to spend time in and working closely with other departments will be provided to ensure the successful applicant gains a wide depth and breadth of experience and understanding of the company and industry