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Outreach Support Worker

3 months ago

Basildon, Essex, United Kingdom Peabody Full time
Salary - Circa £23,000

Location - Basildon

Contract type - Permanent

Weekly hours - Monday - Friday 9-5pm

The vacancy

What we're looking for:


The post holder will work as part of a response team assisting with the resettlement and integration of Syrian & Afghanistan refugee families in Southend.

The purpose of the resettlement service is to deal with the practicalities associated with arrival in the UK, moving in, settling and sustaining tenancies onwards.


Do you have;

  • A passion for making a real difference to people's lives and supporting people to be independent, safe, healthy and happy
  • A nonjudgmental, compassionate, kind and empathetic nature
  • The resilience to cope with a busy, challenging and emotive job
  • Experience of providing support to vulnerable people in either a volunteering or professional role
If you do, this role is perfect for you

A bit about the role:

As an outreach support worker, you'll be expected to:

  • Provide information, support and guidance to customers to increase their independent living skills. These may include budgeting, support to get into training & education, dealing with tenancy related issues, and signposting to specialist agencies
  • Participate in all parts of the service from the initial referral, being able to confidently triage to the right level of support, completing assessments and crisis support as required and to hold an individual caseload of customers requiring various levels of support living either in the community
  • Encourage customers to recognise the benefit of additional support services related to their mental health, or other health issues and assist with access to these services
  • Plan a structured programme with the customers to reduce the support needed. Ensure that customer participation and consultation forms an integral part of the service
  • Support customers to make full use of community facilities, play an active role in their community and take up cultural, recreational, educational and employment opportunities
  • Support customers to develop and maintain positive and effective relationships with their family, friends, carers and other professionals
  • Promote self-advocacy and advocate for all customers
  • Follow all relevant association policies and procedures and undertake any other reasonable requests from your line manager
  • This role will require a Enhanced DBS check and will be a minimum of 5 days working in and around Southend. _

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.


The Peabody Group is responsible for more than 104,000 homes, with around 220,000 residents across London and the Home Counties.

We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.


We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained.

Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

  • Up to 25 (or 30) days' annual holiday plus bank holidays
  • Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal. 4 x Life Assurance
  • Sleep in allowance (if applicable to role)
  • Competitive salaries that are benchmarked regularly against current market rates
  • Professional development by access to "paid for" apprenticeship programs and qualifications
  • Two additional paid volunteering days each year


 Family friendly policies
  • Up to 10% pension contribution matched 1:1
**Are you ready to apply?