Infrastructure Engineer

2 weeks ago


Cardiff, Cardiff, United Kingdom Accelero Full time £45,000 - £50,000
Job Description

Infrastructure Engineer

£45,000 to £50,000

Hybrid/Flexible working - Cardiff (2 days in office)

We're working with a Microsoft Gold Partner business, looking to expand their 3rd line Infra team due to growth. This team is already well-established and offers Microsoft certifications.

Responsibilities

  • Provide 3rd Tier technical support, answering inbound support queries and receiving escalation from 2nd Tier Service
  • Perform efficient diagnosis and resolve as the final stage of Service escalation
  • Maintain an impeccable level of customer service and interaction for all support queries
  • Adhere to all Service management, security and quality management principles
  • Hands on project-based Microsoft work

Requirements

  • Proven Microsoft background (SME)
  • Windows Server, On-prem & Cloud knowledge
  • Office 365
  • LAN/WAN/VLAN

If you like working in a fast-paced environment and want to push your career forward get in contact today to discuss further



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