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3 months ago

Livingston, West Lothian, United Kingdom Newyearfield Dental Centre Full time

Our reception team play a key role to continue the smooth running of our practice such as:

Greeting and welcoming patients into the practice
Scheduling appointments for patients or cancelling and rearranging if required
Call or contact patients to confirm appointments
Assist patients with the completion of necessary intake and medical forms
Inform patients about payment choices if applicable
Keep track of office supplies and, if necessary, place orders for additional
Take patient payments and prepare billing statements, among other fundamental accounting chores
Assure that client data is updated on a regular basis to reflect any changes that may occur
Answer phone calls, photocopying, and filling of general office duties
Collect data from patients, enters it into computer systems, and endeavours to make it available to dentist for use in doing appropriate examinations and diagnoses of patients' health conditions
Protect the confidentiality and privacy of patients
Ensure that the reception area is clean and professional
Communicate with Dental Laboratories and hospitals on either patient or dentist behalf

Person Specification for Receptionist

To have previous experience within working with the public and good customer service skills
To be patient and remain calm in a stressful situation
To have excellent verbal communication skills
To have good time management skills
Maintain a professional working environment
To be able to work well with others in a team
To be able to carry out tasks on a computer
To be understanding and caring towards patients
To follow instructions effectively and promptly
To pay attention to detail
To be motivated and willing to exceed
Maintain a high standard of patient confidentiality

Job Types:
Part-time, Permanent

Part-time hours: 24 per week

Benefits:

Experience:

Work Location:
In person

Application deadline: 24/03/2023

Expected start date: 03/04/2023

176916 R1 Dental Receptionist