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Band 3 IT Service Transition Manager
4 months ago
Job Purpose
As part of its 2025 strategy ONR is committed to being a modern and transparent regulator, delivering trusted outcomes and value. We are making substantial investments in new digital technologies and skills to enhance our regulatory processes and management of information.
The Service Transition Manager is responsible for ensuring all new & updated IT services smoothly transition into the relevant production environment without compromising within the Information Technology & Delivery Directorate (ITDD). The IT Service Transition Manager accepts products, determines whether they are fit for purpose and assesses readiness against agreed service acceptance criteria. The role also ensures that proposed solutions are sustainable, supportable, maintainable, and fit for purpose.
About The Role
The primary responsibility of the Service Transition Manager is to liaise with the various business functions to ensure all changes are both delivered in a sustainable fashion and can be implemented without impacting the business by compromising its environments. The role ensures all service transition and change is delivered within the lifecycle of change delivery.
As the Service Transition Manager your role is responsible for the delivery of a great customer experience to ONR stakeholders. You will make recommendations on go-live, early life support and service acceptance, whilst ensuring that the acceptance criteria is understood by the wider IT Operations team. As the manager for all transitions into Operations this role will be responsible for setting and managing the acceptance criteria and setting the standard for IT project delivery.
Principal Responsibilities
- Responsible for designing and leading the team to administer the approach for managing IT service transitions and change.
- Make recommendations on go-live, early-life support and service acceptance.
- Ensure that the acceptance criteria are understood by the wider IT operations.
- Manage operational readiness review on behalf of ITDD.
- Reporting on service transition, change, category, and success rate and taking remedial action in response to any negative trends
- Ensuring service transition resources are in place to support successful service delivery.
- Embed all change and service transition processes throughout the ITDD team, the organisation and associated third parties.
- Responsible for decision making on change implementation slots.
- Ensuring personal knowledge and exposure to change management and service transition methods remains up to date, appropriate and relevant.
- Ensuring that the capacity and capability of the team match its current and future requirements.
- Responsible as Career Development Manager (CDM) for IT service delivery colleagues, ensuring that they fulfil their job requirements and are encouraged to develop their skills when opportunities arise.
Location / Travel
This post may be undertaken from a base at any one of ONR's office locations (Bootle, Cheltenham, or London).
ONR operates hybrid working (working in the office and or at home) as part of our flexible working policy. There is an expectation that everyone will spend time in the office on a regular basis, recognising that some work is better done face to face. Managers will work with their teams on what works best to meet individual, team, business and organisational needs to enable collaboration, as well as balancing personal choice and wellbeing.
Security Clearance
The successful candidate must hold or can achieve and retain National Security Vetting clearance at SC level.
Person Specification
ONR is committed to being an inclusive employer and we welcome and encourage applications from all applicants. We will make reasonable adjustments and
adaptations to ensure the recruitment process is inclusive and barrier-free. For
example, providing job descriptions in alternative formats, and providing.
communication support and accessible venues. If you would like to discuss how we
can support you, please contact ( ONR.Human- or Stephanie Glen – will be able to provide further information and discuss anyreasonable adjustments you may need during the recruitment process.
We will offer an interview to disabled people who meet the minimum criteria for the role. Applicants also have the choice to opt into our Guaranteed Interview Scheme when completing their application where we will offer an interview to disabled people who meet the minimum criteria for the role.
ONR recognises it has a role to play in helping those leaving the Armed Forces(veterans) and have introduced a Guaranteed Interview Scheme for veterans. This is part of a government initiative known as the 'Great Place to Work for veterans.Veterans are officially defined as anyone who has served for at least one day in HisMajesty's Armed Forces (Regular or Reserve). All veterans who meet the minimumcriteria for a role will be invited to interview and they have the choice to opt into this scheme when completing their application.
To be eligible to apply for roles under the initiative, veterans must meet certain eligibility criteria below.
- have served for at least one year in His Majesty's Armed Forces (as a Regular
- or Reserve)
- be in transition from, or ceased to be a member of, His Majesty's Armed
- Forces; and
- not already be employed by ONR.
Essential Qualifications
- Information Technology Infrastructure Library (ITIL) Foundation V3 minimum or equivalent.
Desirable Qualifications
- AMPG Change Management Foundation Certificate or equivalent - Desirable.
Skills/Job Related Expertise
Essential
- Experience of ITIL service management framework, with a focus on IT Service Transition.
- Extensive experience of the planning and transition of IT Services into business-as-usual operations. Should have wider exposure to ITIL processes and familiar with IT operation.
- Understanding of the project delivery lifecycle and experience of delivering projects using this model.
- Experience with the deliverables within a Managed Service Operating Model.
Desirable
- Experience of resource planning and forecasting for Service Design activities
For Further Information
For more information about this vacancy please contact Adrian Davies:
Email -
Telephone
How To apply
Please submit your application through the recruitment portal.
The closing date for receipt of applications is 4 th July 2024 at 11:45pm. We will be reviewing applications as they are received. You may therefore here from us prior to the closing date.
We reserve the right to withdraw this advert at any time.
Your application should include:
- CV to include a full record of your education and professional qualifications and a full employment history.
- A suitability statement (maximum of 800 words) highlighting how you meet the 'essential skills and experience" required for the role, which will be used at shortlisting in conjunction with your CV.
- Where applicable highlight if you have any experience under 'desirable skills and experience' within the application form.
Throughout our shortlisting process, we will make decisions about your capability to do the job, based on evidence you provide against the essential criteria (and the desirable if applicable). If you are shortlisted, you will be invited to a competency-based interview.
Important guidance when providing CV's – please upload text-based CVs with no graphics or pictures to ensure the anonymisation function works correctly.
Please note - if whilst completing your application, you use special characters such as ('; "- _ *) within your examples, Hireserve will convert these characters into symbols. We are currently unable to change this.
Whilst these examples will appear on your application, this will not prevent it frombeing reviewed at the shortlisting stage.
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