Medical Receptionist
4 months ago
If you enjoy working in a busy environment and in a role that has plenty of opportunities to help people this is the job for you.
We are increasing our reception/admin team and are looking for individuals who are great communicators, enjoy challenges and are hard working.
You will need to be comfortable working as a member of the team and also, for some of the time, working autonomously.
Main duties of the job
Team members need to be able to multi-task; take down and pass on information clearly and accurately and possess a calm approach when carrying out their duties.
About us
We are a busy practice set in the Brecon Beacon National Park, made up of 7 doctors; 5 nurses and 2 Healthcare Assistant.
Job description
Job responsibilities
Job Summary
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.
Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Key Tasks:
Welcome patients and visitors to the Surgery in a courteous manner projecting a positive and friendly image
Providing general information, assistance and direction to patients in assessing appropriate services
Answering the telephone and transfer calls to the appropriate healthcare professional
Processing personal and telephone requests for appointments, visits and consultations
Maintaining and monitoring the practice appointment system as per the practice protocol
Registering new patients and ensuring all necessary information is obtained and entering electronically including identification checks
Updating patients medical records as required
Using Docman (patient document management system) to scan and code correspondence
Facilitating effective communication between patients, members of the extended health care team and visitors
Processing repeat prescriptions in accordance with practice guidelines
Checking, filing and issuing prescriptions to patients and resolving any issues patients may have in relation to a prescription request
Assisting in typing referrals and reports together with processing referrals through the e-referral system
Assisting in processing non-NHS work such as insurance reports
Reporting any problems with the premises, medical equipment or running of the practice to the Manager
Ensuring reception areas, noticeboards, entrance remains tidy and welcoming
Following practice policies, procedures and protocols
Undertaking any other administrative duties that may arise from time to time to assist in the smooth running of the practice
Abiding by all legislation in relation to patient information, data protection and confidentiality
This list is not exhaustive and gives a broad flavour of what type of work can be expected to be carried out in a GP surgery.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters.
In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, -Practice staff and other healthcare workers.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice many only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
HHHIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintain