Oracle EBS Channel Revenue Management Consultant

2 weeks ago

London, Greater London, United Kingdom Whitehall Resources Full time
Oracle EBS Channel Revenue Management Consultant - Ad hoc


Whitehall Resources require an Oracle EBS Channel Revenue Management Consultant to work with a key client on an initial 6 month contract.

*This is a part time ad-hoc contract, working 0-20 hours per week.

*Fully remote.

*Outside IR35.

Oracle EBS Channel Revenue Management Consultant


Position SummarynThe role of the Oracle EBS Channel Revenue Management Senior Support Engineer is to provide exceptional remote-based support for mission-critical EBS applications, as part our global customer support team.

The position is responsible for researching, troubleshooting and resolving issues across the Oracle EBS Channel Revenue Management solution (11i or R12) for the company's clients, who use these applications.


Essential Duties and Responsibilities:
n
  • Provide remote-based functional support for multiple EBS modules (A/R, A/R Deductions Settlement, Trade Management, and Channel Rebates and Point of Sale Management)n
  • Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of Oracle applications functionality, then develop an action plan to resolve issues via remote client connectivity or collaborative web meetingn
  • Work closely with end users to understand their issues and deliver a consistently high-quality customer experiencen
  • Replicate reported issues in non-production environment, as needed, for troubleshootingn
  • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.n
  • Provide new or modified application configuration to resolve incidentsn
  • Advise end users on application functionality and capabilitiesn
  • Create SQL scripts to identify, analyze and correct data issuesn
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations

Experience:
n* 10+ years experience with Oracle EBS Channel Revenue Management applications (11i and R12), including multiple full life-cycle implementationsn* 5+ years direct support of application end-users in a corporate environmentn
  • Functional expertise with solid understanding of application functionality, end-to-end business processes, and underlying data flow of core Oracle Accounts Receivable, Accounts Receivable Deductions Settlement, Trade Management, and Channel Rebates and Point of Sale Management, and how they integrate with other Oracle EBS applicationsn
  • Expertise in SQL and PL/SQL for Oracle to facilitate analysis and resolution of issuesn
  • Knowledge of Oracle maintenance/patching mechanics and EBS architecturen
  • Demonstrable history solving complex problems across the Oracle EBS Channel Revenue Management solution

Skills:
n
  • Superb trouble-shooting skills and tenacity in solving problemsn
  • Passionate about customer support with an extreme focus on client satisfactionn
  • Strong knowledge of key application functionality, tables and relationshipsn
  • Deep knowledge of Oracle EBS customization/extension methodologiesn
  • Excellent interpersonal, presentation and communication skills – verbal & writtenn
  • Attention to detail and the ability to learn quicklyn
  • Ability to work calmly and professionally in high pressure situationsn
  • The ability to work remotely from a home-based office in a virtual environment

Education:
n
  • Bachelor's Degree in computer science or related field or equivalent experience

Desired Qualifications:
n
  • Extensive knowledge of the EBS Channel Revenue Management solution across multiple releases (11i, R12.1.X, and R12.2.X), including proficiency with EBS product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.n
  • A consulting background, while not mandatory, would be usefuln
  • Experience with localizations and global implementations would be an advantage

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