Cineworld Team Member Apprentice

1 week ago

Aldershot, Hampshire, United Kingdom Lifetime Training Full time
To ensure that you are always delivering the highest standard of customer service.

You will support the Cinema team on continuously driving sales, while supporting the cinema team in the smooth running of the cinema in line with policy and procedures.

You will be fully cross trained, performing different duties at various times.

Staff functions include Box Office duties, Concessions duties, Floor duties, Bar duties and Projection duties with particular attention paid to customer service in all areas.


Key responsibilities:

Passion for Customers - You will:

  • Provide a superior standard of service to our customers by monitoring behaviour, serving pleasantly, promptly, efficiently, managing queues effectively and having appropriate customer service telephone etiquette.
  • Guide customers to their seats where necessary; following the correct ticket verification procedure including Unlimited card holders and ensuring every person who enters the cinema has a ticket.
  • Liaise with Cinema staff and management where appropriate to ensure the smooth running of the business.
  • Respond to verbal customer complaints/queries immediately, where appropriate advising direct appropriate person.
  • Be knowledgeable about the cinema i.e. services and facilities.
  • Ensure all communication via radios is appropriate, clear, and concise and where applicable the cinema code words are used.
  • Provide information on performance start and finish times, films synopsis and film classification.
  • Be aware of the policy towards film piracy within the cinema.
  • Be aware of all film classifications and identification procedure.

Driving Sales - You will:

  • Work effectively using the correct upselling and suggestive selling techniques.
  • Be aware of current marketing promotions and assist as required.
  • Sell box office tickets and retail products correctly and follow correct cash handling procedures.
  • Assist with stock take as required.
  • Ensure all wastage is correctly recorded by following the wastage procedures.
  • Keep all retail products stocked sufficiently adhering to First In, First Out (FIFO) process, making sure that there is clean and efficient presentation of all products.

Health & Safety - You will:

  • Follow the Food Hygiene Regulations and Health & Safety Policies.
  • Work efficiently using all pieces of equipment (you have been trained on) correctly and with care.
  • Inform management immediately of any breaches or issues within Health & Safety.
  • Help monitor maintenance or repairs advising the relevant people of any issues immediately.
  • Open and close all areas, ensuring the relevant check sheets are adhered to.
  • Undertake cinema cleaning activities including cinema, toilets, back of house areas, auditoria's, cinema seating, all front of house areas and emptying and removing of rubbish as required.
  • Keep informed about business changes by attending staff meetings, reading staff notice boards and asking questions where appropriate.
  • Adhere to all current policies and procedures.

Projection:

  • Work alongside the projection management team as per their instructions.
  • On all areas you may also complete other adhoc duties as required.

Benefits:


You never know what you are going to get handed in life, which is why Cineworld provides a flexible benefits package to help you be as prepared as possible for the road ahead.

From free movies to supporting you in keeping your health in great shape, as well as ways to save you money, your benefits package can be adapted to suit your needs.

At Cineworld, you will be working towards a Customer Service Practitioner Level 2 Apprenticeship standard over the course of 15 Months.

- Requirements and Prospectus
Desired Skills

  • Good Customer Service attitude.
  • Communication skills.
  • Team working skills.
  • Cash handling skills.

Personal qualities

  • A helpful and enthusiastic attitude.
  • Adaptable and flexible to changing circumstances.
  • Resourceful and able to work under pressure.

Qualifications required
No Qualifications required

Future prospects
Ongoing learning and development opportunities

Training to be delivered
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

  • About the EmployerCineworld Group plc was founded in 1995 and is now one of the leading cinema groups in Europe. Originally a private company, it reregistered as a public company in May 2006 and listed on the London Stock Exchange in May 2007. Currently, Cineworld Group plc is the only quoted UK cinema business. Cineworld's acquisition of Regal Entertainment Group has created the second largest cinema business in the world (by number of screens). Cineworld currently operates in the UK, Ireland, Poland, the Czech Republic, Slovakia, Hungary, Bulgaria, Romania, Israel and the US.

Employer
Cineworld - Aldershot

Visit employer website
-
Address
1 Westgate

Hampshire

Aldershot

GU11 1WG

The map below displays the employer's locat

  • Team Leader

    1 week ago

    Aldershot, Hampshire, United Kingdom Cineworld Group Plc Full time

    Team Leader - Aldershot:LocationAldershotBusiness Area:Cineworld CinemasJob type:Full Time ContractSalary:26235Job ref:073356Published:about 6 hours agoJOB PURPOSELead the team and operation front of house to deliver an exceptional customer experience by delivering the business strategy of 'The Best Place To Watch A Movie'.Be the first escalation point for...

  • Bar Team Member

    2 weeks ago

    Aldershot, Hampshire, United Kingdom Popworld Full time

    Bar Team Member - Hampshire Location- Popworld Are you a great team player? You don't need any experience to join as a Bar Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. Can you...Welcome and engage every guest Prepare and serve our high-quality food and drink Make...

  • Bar Team Member

    2 days ago

    Aldershot, Hampshire, United Kingdom Popworld Full time

    Bar Team Member - Hampshire Location- PopworldAre you a great team player? You don't need any experience to join as a Bar Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. Can you...Welcome and engage every guest Prepare and serve our high-quality food and drink Make...

  • Grounds Team Member

    4 weeks ago

    Aldershot, Hampshire, United Kingdom Warner Leisure Hotels Full time

    Grounds Team Member - Hampshire Pay Rates: Up to 11.44 per hour depending on ageWe have a fantastic opportunity for a Grounds Team Member at Warner Hotels.The benefits of working with usPotential live in available Free use of gym and leisure facilitiesFree or 60% discounted food onsiteAccess to numerous discounts offers with many national brands and...

  • Front of House Team Member

    1 week ago

    Aldershot, Hampshire, United Kingdom Nando's Full time

    Front of House Team Member - AldershotHourly Rate: 11.44This may differ for under 18s Immediate start, Full TimeFront of House Team Member at Nando'sCash in with PERi-PERi We're looking for Front of House Team Members to join our team at Nando'sWe're looking for people with a winning smile to wow our customers, to go the extra mile to make sure our guests...

  • Back of House Team Member

    4 weeks ago

    Aldershot, Hampshire, United Kingdom Nando's Full time

    Back of House Team Member - AldershotHourly Rate: 11.44This may differ for under 18s Immediate start, Full TimeWe're on the search for Back of House Team Members (Nandocas) to join usWe could task you with cooking 100 chicken in your first hour, but that's not the way we do things in Nando's. Instead, you'll join us as a trainee and we'll teach you...

  • Part-Time Front of House Team Member

    2 weeks ago

    Aldershot, Hampshire, United Kingdom Crafted Social Full time

    Part-Time Front of House Team Member - Hampshire Location- Scarlet TapAre you a great team player? You don't need any experience to join as a Front of House Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. Can you...Welcome and engage every guest Prepare and serve our...

  • Part-Time Front of House Team Member

    1 week ago

    Aldershot, Hampshire, United Kingdom Crafted Social Full time

    Part-Time Front of House Team Member - Hampshire Location- Scarlet TapAre you a great team player? You don't need any experience to join as a Front of House Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. Can you...Welcome and engage every guest Prepare and serve our...

  • Front of House Team Member

    4 weeks ago

    Aldershot, Hampshire, Hampshire, United Kingdom Nando's Full time

    Front of House Team Member - AldershotHourly Rate: 11.44This may differ for under 18s Immediate start, Full TimeFront of House Team Member at Nando'sCash in with PERi-PERi! We're looking for Front of House Team Members to join our team at Nando'sWe're looking for people with a winning smile to wow our customers, to go the extra mile to make...

  • Back of House Team Member

    4 weeks ago

    Aldershot, Hampshire, Hampshire, United Kingdom Nando's Full time

    Back of House Team Member - AldershotHourly Rate: 11.44This may differ for under 18s Immediate start, Full TimeWe're on the search for Back of House Team Members (Nandocas) to join us!We could task you with cooking 100 chicken in your first hour, but that's not the way we do things in Nando's. Instead, you'll join us as a trainee and...

  • Vehicle Repair Apprenticeship

    1 week ago

    Aldershot, Hampshire, United Kingdom Direct Line Group Full time

    2023 Vehicle Repair ApprenticeshipUniversity isn't always the answer An apprenticeship with DLG will help you grow your career alongside working towards a qualification, and believe it or not, working in Insurance is fun.The future is exciting as the technologies used in Body Shops are evolving every day, which is really helping us re-shape the vehicle...

  • Customer Service Management Apprenticeship

    1 week ago

    Aldershot, Hampshire, United Kingdom Enterprise Mobility Full time

    Overview:We are seeking 5 apprentices to join our Customer Service Team this September 2024Join us here at Enterprise as a Customer Service Management Apprentice and you'll not only gain a qualification but start building a successful career in management.Salary- £17,850 per annumBenefits Fun & friendly working environment 33 days paid holidays a year plus...

  • Integrated Care Team Nurse

    1 week ago

    Aldershot, Hampshire, United Kingdom Salus Medical Services Ltd Full time

    Job summary An opportunity has arisen in theIntegrated Care Team (ICT) in North East Hampshire (namely Aldershot,Farnborough and Fleet localities) among a well-established and effectivemultidisciplinary team. This is a highly rewarding role,where clinicians can dedicate quality time to understanding their patients andwhat matters to them. The...

  • Admin Team Co-ordinator

    1 week ago

    Aldershot, Hampshire, United Kingdom Southern Health NHS Foundation Trust Full time

    Job summary An exciting opportunity has arisen within Southern Health Foundation Trust (SHFT) to appoint an efficient and motivated Admin Team Coordinator to work within our 0-19 Children and Family Services team based at Aldershot Centre for Health. You will be joining a leading organisation that is both forward thinking and innovative. SHFT is...

  • Full Time Team Leader 12.50ph

    2 weeks ago

    Aldershot, Hampshire, United Kingdom Crafted Social Full time

    Full Time Team Leader 12.50ph - Hampshire Location- Scarlet TapWe are looking for experienced Team Leaders who know how to be great team players and have a real passion to create an amazing guest experience.Can you...Support, coach and mentor your team Support the management team and work together to create and deliver your vision Ensure standards and...

  • Industry Coach

    1 week ago

    Aldershot, Hampshire, United Kingdom Farnborough College of Technology Full time

    Industry Coach:Job descriptionIndustry Coach - Electrical Installation Apprenticeships Ref: REQ001222 Competitive Salary and Excellent Benefits. We currently have a vacancy to join our highly successful apprenticeship team, as an Industry Coach for our apprentices completing their Apprenticeship to become a qualified Electrician. You will have appropriate...

  • Academic Programme

    4 weeks ago

    Aldershot, Hampshire, United Kingdom DXC Technology Full time

    Job Description:Job DescriptionThe DXC Academic Programme is designed for talented, passionate Graduates and Apprentices who are looking to join an agile world leader and are ready to deliver the best solutions to transform businesses in the new digital world.Our Successful Applicants must be able to get to our office location (up to 5 days per week), Also...

  • Academic Programme

    1 month ago

    Aldershot, Hampshire, United Kingdom DXC Technology Full time

    Job Description:Job DescriptionThe DXC Academic Programme is designed for talented, passionate Graduates and Apprentices who are looking to join an agile world leader and are ready to deliver the best solutions to transform businesses in the new digital world.Our Successful Applicants must be able to get to our office location (up to 5 days per week), Also...

  • Funeral Service Operative

    1 week ago

    Aldershot, Hampshire, United Kingdom Dignity Full time

    Funeral Service OperativeMonday to Friday 8.30am - 4.30pmLocation: Aldershot Care Centre, AldershotSalary: £23,997.65 per annum (£12.04 per hour)Join us in ensuring every goodbye is dignified and meaningful.#WorkingWithDignity #DignifiedCareersNo experience is needed; comprehensive training is provided in-house. All you need is a genuine enthusiasm for...

  • Gym Instructor

    1 week ago

    Aldershot, Hampshire, United Kingdom PureGym Full time

    Gym Instructor - Aldershot (3 month FTC, 16 hours per week) Aldershot, UK Req # May 2024 Join the UK's number one fitness brand and favourite gym. With access to than million members, and 300+ open sites, PureGym is the number 1 gym operator in the UK and growing at an unrivalled scale, providing more opportunities to join our fitness team. We have...