Senior Penetration Tester

Established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland.

Our turnover in Financial Year 2019 was in excess of £520M. We work with SME's, corporates and public sector organisations to moderniseand digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally.

There is opportunity to grow and move internally which can be seen through our long-standingemployees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

• Operating from modern, hybrid working environments with offices in Leatherhead, Reading or Manchester
• Over 550 staff (plans to double in size over the next 5 years)
• Winners of an array of industry awards
• Sunday Times Top 100 Best Places to Work
• Excellent training and career prospects offered
• Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
• Supporters of 85+ charities with strong commitment to diversity and sustainability

We grow great people to deliver amazing things - with an emphasis on Personal Growth, Opportunity and Impact.

ABOUT THE ROLE:
Manage a Sales Support Team to ensure a high level of service is provide to Customers and Account Managers.

You will need to oversee the day to day operation of your team whilst working closely with the Sales Operations Manager and Sales Management Teamto maintain a robust and scalable structure.

You will need to support your team members with Personal Development Plans (PDPs), monitor performance, manage and distribute resources to balance workloads and ensure motivation is maintained working in collaborationwith the wider Sales Support Management Team.

• Key Responsibilities:_
• Undertake annual objective setting via the Bytes' PDP to enable your team to gain clarity and focus on how they can develop within their role and how you will support the ongoing achievement of this
• Present ideas and work with leadership teams to improve operational efficiencies across the business
• Develop and maintains key relationships within Bytes to help support and deliver customer excellence
• Ensure a high level of support is provided to both our Customers and Account Managers enabling achievement of targets
• Nurture and develop strong relationships with individual team members to create a safe environment where collaboration is encouraged and optimised
• Empower the team to feel independent, creating a culture of accountability
• Manage resources and workloads to ensure deadlines and customer SLA's are met / exceeded
• Work in collaboration with Sales Support Management Team and HR to continually review and develop career pathway opportunities for Sales Support
• Hold your team accountable for maintaining exceptional operational excellence and monitor/track performance of individual team members in line with company and team standards/measurables
• Individual Responsibilities:_
• Understand the personal aspirations and goals of everyone in their team and demonstrate a good understanding of individuals skills and how they can be utilised to support the wider team
• Complete PDPs with all team members and follow up with quarterly and monthly 121 sessions to review and support progress
• Identify training needs for individuals and arrange where required
• Engage with the relevant proposition and services owners to deliver training to create a better understanding of opportunities in line with customer requirements
• Collaborate with both Sales and Sales Support Management Teams to understand resource requirements and work together to distribute resources and workloads fairly
• Work closely with HR / Training Manager to ensure all new starters are onboarded in line with company expectation and have the relevant training and mentoring programmes in place to support and upskill them in role
• Monitor all Sales Support's daily, weekly, and monthly tasks to ensure team measurables are met / exceeded
• Act as a first point of contact for escalation in a work and personal capacity. Ability to take a wider view on issues and concerns raised and address these quickly and efficiently
• Communicate effectively to ensure the Sales Support Team are kept up to date with key company and team information at all times
• Be first point of contact for other Bytes teams to address issues / errors and act accordingly where individuals are not performing
• Develop strong working relationships with Sales Management Team (SMT) and manage any concerns raised / requirements
• Create and hosts a monthly team meeting alongside wider Sales Support Management team which are informative, collaborative add value to all team members
• Maintain team documentation and ensure SharePoint is kept up to date with key information
• Escalate any operational process changes / requirements to Sales Operations Manager for review
• Attend monthly Sales Management Team Meetings and Operational Manager meetings and actively engages in wider business and community activities

ABOUT YOU:

Essential Qualifications & Experience:

• Minimum 2 years experience in managing / leading a team in the IT and / or Services industry
• Background in Customer Services or Operations

Desired Qualifications & Experience:

• Minimum A-Levels (A-C) English & Mathematics
• Knowledge of MS Licensing Programmes & IT Services
• Proven track record of developing & growing individuals

Benefits:

• 25 days holiday per year plus Christmas, New Year & Bank Holidays
• Health Insurance
• Free healthy snacks and fairtrade coffee
• New fully refurbished office
• Onsite gym
• Subsidised office massages
• Christmas/Summer parties
• Hybrid working model (dependent on role)
• Hotdesk working model
• Paid volunteering days
• Friday free drinks at onsite bar

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