Medicines Counter Assistant

2 weeks ago


Spalding, Lincolnshire, United Kingdom Opl Enterprises Ltd Full time

Job Purpose:

To provide an efficient and courteous medicines counter service to all patients, whilst working within the Standard Operating Procedures as set out by the Pharmacy.

To maintain shop stock, ensuring that the shop area is tidy.

Hand out prescriptions to patients checking exemption certificates and following SOPs, offering medication advice and answering patient queries as necessary and referring to the pharmacist as appropriate.

Ensure prescriptions are endorsed correctly, overleaf completed by patient, counted, recorded and filed ready to be sent to the PPA for reimbursement at the end of each month.

Check retrievals area every 2 months for uncollected prescriptions.

Dispose of returned medication in the DOOP bins, ensuring that the labels are placed in confidential waste and the cardboard in the recycling waste.

Collect prescriptions from the practice reception desk.

Give patients advice on products and services including GSL (general sale list) medicines and P (Pharmacy) medicines, referring to the pharmacy assistants and pharmacist as appropriate.


Maintain adequate stock levels of retail and OTC items within the pharmacy, ordering as required (paying attention to costing) and checking all invoices against stock received.

Rotating stock to ensure short dated lines are used first. Ensure that the shop area is tidy, cleaning shelves and organising as required. Conduct date checks and remove out of date retail and OTC stock on a monthly basis.

Put OTC, retail and prescription sales through the till via cash or card payment.

Cash up daily including printing till reports, doing end of day banking on card machine and rectifying any till discrepancies.

Advise the finance administrator when further change is required for the till. Answer telephone queries, referring to the pharmacy assistants and pharmacist as appropriate.


Provide sickness and annual leave cover to deliver medicines to designated patient home addresses within the agreed time slots, ensuring that patients sign for receipt of delivery and where appropriate pay the appropriate prescription charge.

Balance cash taken, return undelivered drugs etc. at the end of each day. Maintain a mileage log for the pharmacy and pass records to finance administrator at regular intervals.

Taking part in an annual Performance and Development review as required by the Pharmacy. Working in accordance with the Pharmacy SOPs at all times. Providing cover for holidays and sickness to ensure continuation of the service. This job description is not exhaustive and may be adjusted periodically after review and consultation.

You will also be expected to carry out any reasonable duties, which may be requested from time-to-time. Work safely at all times in accordance with legislation requirement and pharmacy policy and procedures.

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