Current jobs related to Customer Service Advisor - Stamford, Lincolnshire - Chartered Institute of Procurement and Supply
-
Mortgage Advisor Trainee
2 weeks ago
Stamford, Lincolnshire, United Kingdom Hurfords Full timeAbout HurfordsHurfords Estate Agency is a well-established and respected name in the high-end property market, with a strong presence in the region. Our team is dedicated to providing a traditional yet personal service to home movers, ensuring a smooth and stress-free experience throughout the entire moving process.Job DescriptionWe are seeking a highly...
-
Mortgage Advisor Trainee
2 weeks ago
Stamford, Lincolnshire, United Kingdom Hurfords Full timeAbout HurfordsHurfords Estate Agency is a well-established and respected name in the high-end property market, with a strong presence in the region. Our team is dedicated to providing a traditional yet personal service to home movers, ensuring a smooth and stress-free experience throughout the entire moving process.Job DescriptionWe are seeking a highly...
-
Mortgage Advisor Trainee
4 days ago
Stamford, Lincolnshire, United Kingdom Hurfords Full timeUnlock Your Potential as a Trainee Mortgage AdvisorHurfords, a leading estate agency in the region, is seeking a talented Trainee Mortgage Advisor to join our team. As a Trainee Mortgage Advisor, you will have the opportunity to develop your skills and knowledge in the mortgage industry, working closely with our experienced team to provide exceptional...
-
Mortgage Advisor Trainee
4 days ago
Stamford, Lincolnshire, United Kingdom Hurfords Full timeUnlock Your Potential as a Trainee Mortgage AdvisorHurfords, a leading estate agency in the region, is seeking a talented Trainee Mortgage Advisor to join our team. As a Trainee Mortgage Advisor, you will have the opportunity to develop your skills and knowledge in the mortgage industry, working closely with our experienced team to provide exceptional...
-
Mortgage Advisor Trainee
1 week ago
Stamford, Lincolnshire, United Kingdom Hurfords Full timeUnlock Your Potential as a Trainee Mortgage AdvisorHurford's Estate Agency is seeking a talented and ambitious individual to join our team as a Trainee Mortgage Advisor. As a Trainee Mortgage Advisor, you will have the opportunity to develop your skills and knowledge in the mortgage industry, working closely with our experienced team to provide exceptional...
-
Mortgage Advisor Trainee
1 week ago
Stamford, Lincolnshire, United Kingdom Hurfords Full timeUnlock Your Potential as a Trainee Mortgage AdvisorHurford's Estate Agency is seeking a talented and ambitious individual to join our team as a Trainee Mortgage Advisor. As a Trainee Mortgage Advisor, you will have the opportunity to develop your skills and knowledge in the mortgage industry, working closely with our experienced team to provide exceptional...
-
Mortgage Advisor Trainee
2 weeks ago
Stamford, Lincolnshire, United Kingdom Hurfords Full timeAbout the RoleHurfords is seeking a highly motivated and ambitious Trainee Mortgage Advisor to join our team. As a Trainee Mortgage Advisor, you will play a key role in providing exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesDevelop and maintain relationships with the Estate Agency team through training...
-
Mortgage Advisor Trainee
2 weeks ago
Stamford, Lincolnshire, United Kingdom Hurfords Full timeAbout the RoleHurfords is seeking a highly motivated and ambitious Trainee Mortgage Advisor to join our team. As a Trainee Mortgage Advisor, you will play a key role in providing exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesDevelop and maintain relationships with the Estate Agency team through training...
-
Mortgage Advisor Trainee
5 days ago
Stamford, Lincolnshire, United Kingdom Hurfords Full timeAbout the RoleWe are seeking a highly motivated and ambitious Trainee Mortgage Advisor to join our team at Hurfords Estate Agency. As a Trainee Mortgage Advisor, you will have the opportunity to develop your skills and knowledge in the mortgage industry, working closely with our experienced team to provide exceptional customer service and achieve your career...
-
Mortgage Advisor Trainee
6 days ago
Stamford, Lincolnshire, United Kingdom Hurfords Full timeAbout the RoleWe are seeking a highly motivated and ambitious Trainee Mortgage Advisor to join our team at Hurfords Estate Agency. As a Trainee Mortgage Advisor, you will have the opportunity to develop your skills and knowledge in the mortgage industry, working closely with our experienced team to provide exceptional customer service and achieve your career...
-
Mortgage Advisor Trainee
2 days ago
Stamford, Lincolnshire, United Kingdom Hurfords Full timeUnlock Your Potential as a Trainee Mortgage AdvisorHurfords, a leading estate agency in the region, is seeking a motivated and ambitious individual to join our team as a Trainee Mortgage Advisor. This exciting opportunity will provide you with the chance to develop your skills and knowledge in the mortgage industry, while working in a dynamic and supportive...
-
Mortgage Advisor Trainee
2 days ago
Stamford, Lincolnshire, United Kingdom Hurfords Full timeUnlock Your Potential as a Trainee Mortgage AdvisorHurfords, a leading estate agency in the region, is seeking a motivated and ambitious individual to join our team as a Trainee Mortgage Advisor. This exciting opportunity will provide you with the chance to develop your skills and knowledge in the mortgage industry, while working in a dynamic and supportive...
-
Customer Service Representative
3 days ago
Stamford, Lincolnshire, United Kingdom Lidl Full timeJob SummaryWe are seeking a motivated and enthusiastic Customer Assistant to join our team at Lidl. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities* Provide excellent customer service, responding to customer queries and...
-
Customer Service Representative
3 days ago
Stamford, Lincolnshire, United Kingdom Lidl Full timeJob SummaryWe are seeking a motivated and enthusiastic Customer Assistant to join our team at Lidl. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities* Provide excellent customer service, responding to customer queries and...
-
Customer Service Representative
2 weeks ago
Stamford, Lincolnshire, United Kingdom Lidl Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales and customer...
-
Customer Service Representative
2 weeks ago
Stamford, Lincolnshire, United Kingdom Lidl Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, responding to...
-
Customer Service Representative
2 weeks ago
Stamford, Lincolnshire, United Kingdom Lidl Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, responding to...
-
Customer Service Representative
2 weeks ago
Stamford, Lincolnshire, United Kingdom Lidl Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales and customer...
-
Customer Service Representative
3 weeks ago
Stamford, Lincolnshire, United Kingdom Lidl Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a Customer Assistant, you will play a key role in delivering exceptional customer service and ensuring that our customers have a positive shopping experience.Key ResponsibilitiesProvide excellent customer service, responding to...
-
Customer Service Representative
3 weeks ago
Stamford, Lincolnshire, United Kingdom Lidl Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a Customer Assistant, you will play a key role in delivering exceptional customer service and ensuring that our customers have a positive shopping experience.Key ResponsibilitiesProvide excellent customer service, responding to...
Customer Service Advisor
3 months ago
Job Description:
Customer Service Advisor
The Chartered Institute of Procurement and Supply (CIPS) is the leading independent global body representing the Procurement and Supply profession with a global membership of over 60,000 in more than 150 countries.
CIPS is connected with a broad range of individuals associated with the profession including senior business people, high-ranking public servants and leading academics.
The focus for CIPS is on enhancing the capability and profile of the profession through education, qualifications, training and external affairs activities.
CIPS is a UK based, not for profit, organisation with a royal charter, and CIPS exists for the public good of the profession.
Procurement and Supply has a major impact on the effectiveness, efficiency and profitability of any organisation, and CIPS offers a 'one stop shop' for Procurement and Supply excellence in People, Processes and Performance.
CIPS has local offices in the UK, Australia and New Zealand, Africa, the Middle East and the USA.**Classification Information:
- **
Detail Description
Job title Customer Service Advisor
Contract Type Fixed Term Contract (12 months)
Job Family Customer Delivery
Job Grade C2
Salary Band D
Departments / Location CIPS UK - Easton on the Hill
Reports to Team Lead, Customer Services
Direct Reports 0
Indirect Reports 0
**Job Summary:
- **This is an exciting opportunity where the successful post holder will be working within a warm, welcoming atmosphere in the Member Services department. Teamwork is at the heart of everything we do and by collaborating with our colleagues, students, study centres and suppliers, we aim to provide the absolute best service. We aim to create a flexible, open, and honest working environment where staff wellbeing and flexibility is actively promoted.
Key Responsibilities:
- Responsible and accountable for providing high quality service via all contact mediums to both internal and external customers ensuring that company SLAs and KPIs are met.
- Responsible and accountable for identifying and assessing student/member customer needs and responding to all enquiries timely, with clear and accurate information.
- Responsible for maintaining customer information and requests on the CRM database.
- Responsible and accountable for the continuous updating of personal knowledge of all CIPS products and services to provide excellent customer service.
- Responsible for managing all customer complaints within policy, providing appropriate solutions and responses within agreed time limits, following up to resolution.
- Responsible for supporting departmental continuous improvement via non
- Provide support and professional communication to customers regarding a variety of information and policies that maybe be related to the CIPS qualifications.
- Responsible for updating and maintaining the accuracy of financial information and ensuring that systems are correctly maintained to enable accurate reporting.
- Support with skills training and event bookings, ensuring a smooth customer journey while maintaining the booking terms and conditions.
- To investigate and manage direct debit payments, ensuring the member is informed and alternative payment options are provided.
- Taking personal accountability to be respectful of the potential for Conflict of Interest occurring and that you are knowledgeable of the internal and external regulatory requirements and your personal responsibility including escalation of any concerns.
- Personally, accountable for ensuring PCI compliance when receiving and processing payments.
- To carry out any additional customer service duties that may be requested as business needs change.
Person Specification
Qualifications & Experience required
Education qualification in procurement or general business
Previous experience of working in a customer Service environment
Strong Educational background
Strong attention to detail and committed to quality and accuracy
Good numeracy and literacy skills
High level of IT literacy
Commitment to 1st class customer service
Ability to prioritise and work under pressure to tight deadlines
Strongly motivated by working in a team environment
Good level of verbal, written & skills
Competencies
CIPS' Values - all employees undertake to uphold our agreed values
We have integrity; we are ethical and principled
We are compassionate; we genuinely care about and respect our colleagues and customers
We are connected; we deliver together
We are dedicated; we go above and beyond to make a difference
We are proud to promote and support this profession in improving our world
