Care Home Support Team Administrator

1 week ago


Reading, Reading, United Kingdom Berkshire Healthcare Foundation Trust Full time

Job summary

Are you looking for an exciting new role in a high performing and supportive team? Perhaps you are ready for your next challenge? We have a fantastic opportunity for an experienced Band 3 Administrator to join the Care Home Support Team (CHST).

The post holder will be a key member of the Care Home Support Team, which provides training and education to care homes across Berkshire West, as well as advice and guidance on the management of individual resident health needs. The CHST includes a Pharmacist, Registered General Nurses, Registered Mental Health Nurses and Therapists. Based in Reading you will be a team player within providing administrative support to the multidisciplinary team and expected to work collaboratively with staff from all disciplines whilst maintaining high professional standards. In addition, you will be working closely with the Postural Management Team administrator in the review and streamlining of processes and procedures across the service.

The post holder will be required to work Monday to Friday. The role is based at Cremyll Road, Reading with some remote working options available following induction.

Main duties of the job

Provide dedicated administrative support to the Care Home Support Team including minute taking. The postholder is expected to liaise effectively and professionally with all levels of staff, external organisations and the public, dealing with confidential information in an appropriate manner Ensure all office systems are maintained to a high standard, both electronic and hard copy, across the service, developing systems to ensure that services run smoothly through having well planned and organised administrative systems and processes in place. Work flexibly in response to service need across our multiple sites

About us

Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:

Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:

Flexible working options to support work-life balance. 27 days' annual leave rising with service + opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities and armed forces community to support equality Generous maternity, paternity, adoption and special leave. Free parking across Trust sites Job description

Job responsibilities

The must haves for you to be considered for this role:

Able to work autonomously Ability to work under pressure, with excellent organisational and time management skills to prioritise work Good communication skills Word and excel literature.

If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

For any queries regarding the role please contact Corinna Green, Care Home Support Team Lead

Person Specification

Education/Qualifications/Training

Essential

NVQ3 or equivalent qualification Educated to GCSE Grade C (or equivalent), including English and Maths

Desirable

IT certificate ECDL or equivalent

Continuous Professional Development

Desirable

Evidence of self-development or training in admin or office practices

Previous Experience

Essential

Previous secretarial/administrator experience. Knowledge of Excel and Teams Knowledge of emails, calendars, diaries and internet Knowledge/experience of working in an office and/or customer care environment undertaking administrative duties.

Desirable

Previous NHS/experience in a similar role.

Knowledge, Skills & Abilities

Essential

Able to work in a team and be aware of efficient office working Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others. Demonstrates an enthusiastic and flexible approach. Ability to work under pressure, time managements skills to prioritise work. Demonstrates good customer care and telephone skills with the ability to relay sensitive or complex medical information to ensure patients continued well-being. Ability to work effectively with colleagues and senior members of staff Experience with taking minutes. An ability to adapt to a challenging environment Able to develop and apply creative solutions to problems. Excellent organisational skills Able to manage and prioritise incoming and outgoing work, correspondence and emails. Demonstrates professional attitude to own work and the needs of others.

Additional Requirements

Essential

Ability to work within the Trust's Policies Able to move equipment within health and safety guidelines Self-motivated/Demonstrates an enthusiastic and flexible approach Ability to travel between Trust sites Ability to be flexible with working days/hours
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