Ecommerce Customer Support

1 week ago


Gravesend, Kent, United Kingdom W E ROBERTS Full time

The duties of the role are as follows:

  • Responsible for being actively involved in all areas of H&S, ensuring you follow policy and procedure guidelines that have been trained out to you.
  • Responsible for adhering to all HR requirements of your department.
  • Responsible for the adhering to Quality, Hygiene and Product Safety Polices
  • Responsible for providing highquality customer service to customers shopping on our eBay, Amazon, and website platforms.

Responsible for:

  • Responding to customer inquiries promptly and professionally, aiming to resolve issues to the customer's satisfaction.
  • Provide accurate and uptodate information about products and services, including pricing and shipping options.
  • Troubleshoot and resolve customer issues related to orders, shipping, returns, and refunds in compliance with company policies.
  • Continuously update product knowledge and collaborate with other departments to ensure customer needs are met.
  • A competitive salary we are a Living Wage employer.
  • Perkbox Employee benefit platform
  • On site car parking
  • Company pension.
Please supply a CV and covering letter when applying

Job Types:
Full-time, Permanent

Salary:
£24,000.00 per year

Benefits:

  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday

Work Location:
In person

Reference ID:
Procurement and Supply Chain Manager
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