Sales Associate, Harrods

1 week ago

London, Greater London, United Kingdom Richemont Full time
Senior Sales Associate, Harrods
(Permanent, Full-Time)

Lange & Söhne inside and outside the boutique, the mission of the Senior Sales Associate is to provide an excellent customer experience.

Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and retail and CRM tools (iCM), prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objective, while managing all steps of the sales process and offer an exclusive customer service in line with brand guidelines.

Meet personal budgets in accordance with brand retail strategy
Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
Organize private viewing with potential VIPs in your region.
Keep learning about the products and brand and become a reference person for the Maison.
Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.

Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept, assist in timely boutique implementation and control of any new Visual Merchandizing concepts.

Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.

Actively taking part in monthly (quarterly, yearly) stocktaking and quality control.
Automatic replenishment of sold timepieces and active order requests.
Proper and accurate networking among the competition, especially with neighboring boutiques.
Share new ideas, work related practices & knowledge with boutique's members, office colleagues.
Full and complete assistance to shift colleague during the sales ceremony.
Lange & Söhne community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

2nd Stage - Interview with the UK Retail Manager and the Boutique Manager
Lange & Söhne - YouTube
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