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Business Administrator Apprentice

3 months ago

Ely, Cambridgeshire, United Kingdom ITP Full time

The Opportunity
Our client is recruiting for a Junior Business Administrator Apprentice to join their team inCB7, Cambridgeshire.


The Level 3 Business Administrator apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.


The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward.

We are here to guide and support you every step of the way

The Company
Our client is very proud of the services that they offer. Formed in 2004, they have grown into a multi-award-winning telecoms company.

Every job they carry out is carefully project-managed, and their dedication to excellent customer service makes them stand out in a very competitive industry.

From mobiles to landlines, they provide every part of your telecoms solution, including any internal cabling work.

Working in East Anglia and throughout the south east, their skilled team is backed by a huge amount of experience within the telecoms industry.

Our client appreciates how hard it is to run a business without good communications, which is why they work hard to solve any issues, while catering the unique needs of their customers.


The Position

Job Title:

Junior Business Administrator Apprentice

Apprenticeship Course:

Level 3 Business Administrator

Apprenticeship Duration:

month plus EPA

Location:

Ely, CB7, Cambridgeshire

Working Hours:

Monday to Friday 8.30am till 5.30pm

Salary:

£16,000 pa

Role and Responsibilities

  • Answering calls
  • Creating support tickets
  • Customer calls backs
  • Scanning
  • Filing
  • Data Input
  • Sorting post
  • 1st port of call for all incoming calls
  • Raising support tickets and liaising with client/engineering team plus managing that ticket until its conclusion
  • Customer care calls with clients alerting them when new agreements (lines/support/licenses/connectivity) need to be actioned
  • Actioning those agreements and managing the process (create/send/chase)
  • Assisting raising additional orders
  • Assisting with project management
  • Conducing Broadband/Ethernet checks

Desired Qualities, Skills and Knowledge:

  • Driving Licence
    Mandatory:
  • Previous office experience would be advantageous but not essential
  • Ability to speak clearly and confidently over the phone to customers and remain patient and helpful
  • Excellent written and verbal communication skills

Eligibility Criteria

About ITP


We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we're plugging the UK's digital skills gap to provide a workforce for the future.

The ITP are working on behalf of a third party to advertise their vacancy.

By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.


Job Types:
Full-time, Apprenticeship

Salary:

£16,000.00 per year

Schedule:

  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Work Location:
In person