IT Support Technician
2 weeks ago
Job overview
Working as an integral part of the IT team, this role is required to assist in the day to day running & maintenance of warehouse systems & IT equipment in our Leeds and Chesterfield distribution centres, providing both 1st and 2nd Line Support.
Responsibilities include but are not limited to our Warehouse Management System (WMS), maintaining automations/integrations, Business Intelligence software (such as Crystal Reports & Power Query/BI), carrier systems and site PCs/Thin Clients.
Main activities/responsibilities include:
- Managing user liaison & provide proactive feedback and user queries from reception to resolution.
- Act as escalation point for internal service issues (software & hardware) assistance and maintenance of EDI & integration with our Warehouse Management System.
- To be responsible for other warehouse systems assistance and maintenance such as carrier systems & bespoke customer software.
- To provide onsite and remote hardware & network support, particularly for RF guns and warehouse printers.
- To help identify and implement system improvements to the existing warehouse operation, that may be bespoke modifications to existing warehouse systems, new reporting needs or changes to existing processes.
- To liaise closely with the IT Team, Warehouse Administration team, Warehouse Team Leaders and Warehouse Management team.
Qualifications/Skills required
- Previous experience of working in a IT Support and/or IT helpdesk role (Microsoft based IT environment)
- Knowledge of PC hardware and Software
- Proficient with MS Query or equivalent, Excel and Outlook
- High levels of personal resilience
- Excellent communication skills
- A willingness to learn new skills
- A flexible approach to tasks and problem solving, including ability to efficiently diagnose issues.
- GCSE English & Math C (Level 4) or above
- Full UK Driving Licence
Skills desired
- Working knowledge of WMS / ERP systems
- Experience with mobile device/Scanner management
- Experience with label management software
- Crystal reports\Microsoft Query\SQL
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