Customer Service Representative
1 week ago
Location:
This role will initially be based in Portsmouth but will relocate to Gosport. Applicants must be willing and able to relocate when necessary.
Purpose and Scope:
To be the Customer Focal point within the Business Unit for all the day to day commercial activity, regularly liaising with the central commercial team and provide any necessary support as required.
The post holder will be expected to maintain the integrity of the Company's reputation by assuring that the requests of the customer are executed in a timely fashion while maintaining the Company's best interest and focused on growth related activities.
Responsibilities:
Be responsible for the management of the following;
- Processing of Customer orders ensuring that commercial aspects are captured correctly.
- Over and above task/Emergent work activity including PPE.
- Supervision of the CO16 Task Register.
- Liaise with customer to ensure tasks are authorised in a timely manner.
- Ensure any order queries are resolved in a timely manner.
- Define and produce order metrics and reporting as required.
- Ensure process is in place to capture all PO detail in Baan, to allow accurate forecasting and timely submission of all invoices.
- Take part in monthly finance review to ensure all invoicing / revenue is claimed in accordance with agreed process. These will include PRB, Aged Debtor Telecom and Aged WIP meeting.
- Work closely with planning to ensure demand/forward plan is current and correctly reflected in Baan.
- Monitor component project over runs, ensuring all O&A activity is claimed to ensure any additional work is charged to the customer and the company make the appropriate profit margins.
- Ensuring that continuation training is up to date and that packs are read and signed for.
- Be part of the Post Project Evaluation team, so any commercial lesson leant can be quickly implemented.
- Develop and manage Customer relationships, increasing Customer satisfaction and delivering a responsive and effective communication process. The VOTC reviews and regular Face to Face meetings will assist in this process.
- Carry out contract reviews to ensure compliance of contract requirements
- Monitor and report on status of unbilled and aged debtors, ensure adequate processes are in place to capture this.
- Manage post survey reports and carryout any necessary project reconciliation with the customer.
- Ensuring that continuation training is up to date and that packs are read and signed for.
- To become the Customer point of contact for all TAA / ITAR related issues.
- Ensuring TAA is current and that obligations of agreement are being performed.
- Ensuring applicable NDAs are drafted and signed.
- Responsible for requesting and monitoring amendments to TAA
Authorities:
- Financial and Commercial delegation.
Job Requirements:
(e = essential / d = desirable)
Education and Training:
- Relevant engineering qualifications as necessary to at least NC level; (e)
- Extensive experience of working within the aircraft MRO environment or similar industry; (e)
- Work experience in MRO customer service or related field; (e)
- Strong mathematical skills; (e)
- Strong technical learning ability; (e)
- Familiarity with Windows, Microsoft Word, Excel, MS Project and Bann ERP and be sufficiently IT literate to acquire knowledge of other computer programme software used throughout the business; (e)
- Possess or be willing to undertake a relevant business management qualification to Diploma level or above; (d)
- An accounting qualification. (d)
Technical Requirements:
- Adept at building effective working relationships to benefit Customer needs
- Good interpersonal/communication skills both written and verbal
- Negotiation and persuasion skills to be able to resolve Customer issues
- Presentation skills with an articulate and confident delivery style
- Selfmotivated, and able to prioritise and manage own workload
- Meet the Company's health screening and surveillance requirements.
Experience:
- Full Driving Licence would be required
- Ability to work flexible hours
- Willingness to travel within UK and Internationally where required
- Working in an office setting, spending extended periods of time sitting at a computer.
- Must be willing to walk to various areas throughout the facility
About Us
When you work at StandardAero, you're not just an employee, you're part of a vibrant company of like-minded people, all working collaboratively towards the same goals.
We succeed as a team because we value the unique contributions and perspectives of all of our people, fostering a culture of collaboration and excellence.
It's a culture that promotes mutual respect and effective communications to create an environment of stability, shaping the organization and forging a successful future.
Our goal is to be the best place to work, giving each and every employee the opportunity to reach their maxim-
Customer Services Representative
1 week ago
Gosport, Hampshire, United Kingdom Aeropeople Full timeJob Title: Customer Services RepresentativeSalary: up to £32,000 dependent upon experienceLocation: Gosport, HampshireAn opportunity is now available to join one of the world's largest, independent providers of aerospace services. My client is looking to hire a Customer Services Representative to be based at their site in Gosport, Hampshire. This is a...
-
Customer Services Representative Mst
1 week ago
Gosport, Hampshire, United Kingdom StandardAero Full timeThe role of the CSR is to support the business in achieving customer satisfaction. They will work closely with the CPM (Customer Project Managers) to ensure all customer requirements are achieved in a timely fashion. A desire to maintain a department culture that focuses on fostering positive relationships with colleagues within their own area and supporting...
-
Customer Service Administrator
1 week ago
Gosport, Hampshire, United Kingdom CCR Reverse Logistics Group Full timeVacancy TypePermanent/Full TimeLocationGosportEntityAWS NationwideSalary£22,672Job SummaryThis role is for AWS Nationwide, part of the Reconomy Group. AWS Nationwide brings together two previously separated brands under one combined ethos to deliver a multi-layered customer experience that combines expansive product and service selections with unrivalled...
-
Administrat/customer Service
1 week ago
Gosport, Hampshire, United Kingdom Wild Recruitment Full timeLH/CLO?GOS_ :Salary Package: Up to £11 per hourLocation: Gosport, EnglandConsultant: Lynsey HallPosted: 29/08/2023Description:My client are parcel delivery/shipping company based in Gosport and are looking to add a customer service/Admin person to the team to deal with the returns process.Hours - Monday to Friday 08:00 - 17:00Rate - £11phStart - Immediate...
-
Customer Service Specialist Apprentice
1 week ago
Gosport, Hampshire, United Kingdom Peta Ltd Full timeAbout The Role:Do you want to kickstart your career through a salaried role and training? Do you want to work in a varied role that will develop a range of customer service & admin skills? If so, look no further than the Customer Service Specialist Apprentice vacancy.PETA Ltd are proud to be working with CPG Logistics Ltd to recruit a Customer Service...
-
Head of Waste Management and Environmental Services
15 hours ago
Gosport, Hampshire, United Kingdom Portsmouth City Council Full timeHead of Waste Management and Environmental Services Salary: Grade 12 - £56,747 to 60,096 p.a Full time: Permanent - 37 hours per week Are you a dynamic and agile senior manager looking for a new challenge within the area of Environmental Waste services? If so Gosport Borough has an exciting opportunity for you to be part of and lead our Waste and...
-
Specialist Instructional Officer
1 week ago
Gosport, Hampshire, United Kingdom UK Civil Service Full timeJob summaryDo you have experience in Health & Safety and Environmental compliance that could be passed on to the next generation of Marine Engineers? Would you relish working as part of a team, alongside military, civilian and commercial partners for the benefit of Defence? Do you want to work family friendly hours, enjoying up to 25 days paid leave (raising...
-
Graduate Sales Development Representative
1 week ago
Gosport, Hampshire, United Kingdom BMS Performance Ltd Full time**This multi- million-pound organisation which is offering fantastic Graduates who are looking to kickstart their career in Sales**:Full APS endorsed Graduate Sales Training provided:- Opportunity to develop and grow within an excellent organisationRole:As a graduate sales executive you will be responsible for prospecting new clients across a wide variety of...
-
Defence Business Services
1 week ago
Gosport, Hampshire, United Kingdom Ministry of Defence Full timeDetails:Reference number:Salary:- £54,440- per annum (pro rata) with generous employer pension contributions of approx. 27% depending on your salary.Job grade: Grade 7Contract type: PermanentBusiness area: MOD Head Office & Corporate Services DBS Digital, Information & Technology (DIT)Type of role: Information TechnologyWorking pattern: Flexible working,...
-
Product Review Engineer
2 months ago
Gosport, Hampshire, United Kingdom Boeing Full timeJob DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great...
-
Product Review Engineer
4 weeks ago
Gosport, Hampshire, United Kingdom Boeing Full timeJob DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great...
-
Retail Security Officer
1 week ago
Gosport, Hampshire, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full timeAs a retail security officer, you will be working in a well-known retail store, providing safety and security to both staff and visitors alike, as well as acting as a visual deterrent to help prevent/minimise stock loss. This store is a well-known supermarket,containing various items such as food, alcohol, and other high value stocks such as meat, all of...
-
Civils Inspector
1 week ago
Gosport, Hampshire, United Kingdom City Fibre Full timeWe have an exciting opportunity with CCN Verevo working in partnership with CityFibre on the roll out of 5G across the country. They are seeking a NRSWA Inspector who will be carrying out systematic and ad hoc site inspections, investigations and surveysof street works, road works and highway licences in relation to the New Roads and Street Works Act (NRSWA)...
-
Trainee Healthcare Partner
1 week ago
Gosport, Hampshire, United Kingdom Rowlands Pharmacy Full timeAre you passionate about Healthcare?Join our award winning business and become one of our expert healthcare heroes.Rowlands Pharmacy are currently looking for an experienced NVQ2 in Pharmacy Services to work as a Healthcare Partner in the Gosport branch.You will participate in all branch processes and establish relationships with customers, patients as well...
-
Operations Administrator
1 week ago
Gosport, Hampshire, United Kingdom CCR Reverse Logistics Group Full timeVacancy TypePermanent/Full TimeLocationGosportEntityAWS NationwideSalary£22,672Job SummaryThis role is for AWS Nationwide, part of the Reconomy Group. AWS Nationwide brings together two previously separated brands under one combined ethos to deliver a multi-layered customer experience that combines expansive product and service selections with unrivalled...
-
Insurance Renewals Manager
1 week ago
Gosport, Hampshire, United Kingdom CAPIO RECRUITMENT LIMITED Full timeInsurance Renewals ManagerLocation - FarehamSalary: Up to £35,000 DOE + BonusThe Company:We are working with an established insurance broker in the Fareham area who are currently going through a period of growth. Due to this they are looking for a Commercial Insurance Team leader to join their team to help manage a team of renewals advisorsand well as...
-
Operations Administrator
1 week ago
Gosport, Hampshire, United Kingdom AWS Nationwide Full timeThis role is for AWS Nationwide, part of the Reconomy Group. AWS Nationwide brings together two previously separated brands under one combined ethos to deliver a multi-layered customer experience that combines expansive product and service selections with unrivalled ease of ordering, all through a single point of contact.Are you used to dealing with...
-
Operations Administrator
1 week ago
Gosport, Hampshire, United Kingdom AWS Nationwide (part of Reconomy (UK) Ltd Full timeJob descriptionThis role is for AWS Nationwide, part of Reconomy (UK) Ltd. AWS Nationwide brings together two previously separated brands under one combined ethos to deliver a multi-layered customer experience that combines expansive product and service selections with unrivalled ease of ordering, all through a single point of contact.This is a temporary...
-
Operations Administrator
1 week ago
Gosport, Hampshire, United Kingdom AWS Nationwide (part of Reconomy (UK) Ltd Full timeJob descriptionThis role is for AWS Nationwide, part of Reconomy (UK) Ltd. AWS Nationwide brings together two previously separated brands under one combined ethos to deliver a multi-layered customer experience that combines expansive product and service selections with unrivalled ease of ordering, all through a single point of contact.Are you used to dealing...
-
Pharmacy Dispenser Trainee Considered
1 week ago
Gosport, Hampshire, United Kingdom Rowlands Pharmacy Full timeAre you a passionate and dedicated person looking to join a dynamic and forward-thinking team? Look no furtherOur pharmacy is seeking a highly motivated individual with a willingness to learn to join us as a Trainee Healthcare Partner (Pharmacy Dispenser). In this role, you will have the opportunity to make a real difference in the lives of our patients...