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Service Advisor Cornwall

4 months ago

Threemilestone, United Kingdom Vospers Full time

About Us


Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people.

That's why we offer a supportive working environment, career prospects, and great benefits, including:

  • Holiday accrual scheme & paid day off for your birthday
  • Full range of motor discounts for service, sales & parts
  • Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
  • Bike to work Scheme
  • Professional development and recognition programme
  • Online discount site & life planning services
  • Staff & Customer Referral schemes

The Role
The main purpose of a Vospers Service Advisor is to provide a professional and courteous reception and service to customers, ensuring the highest standard of customer satisfaction and to promote Vospers core and brand value at all times

Key Responsibilities & Accountability

  • Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
  • Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
  • Constantly monitor the progress of available workshop hours, to ensure available hours to be sold are maximized on a daily basis.
  • Produce accurate job cards, invoices, estimates and related information.
  • Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
  • Produce warranty job cards in line with the manufacturers policy and procedures.
  • Ensure the telephones and written enquiries are responded to promptly, courteously and dealt with in an efficient manner.
  • Greet all customers at reception offering courtesy services as appropriate and confirming all details before work is carried out.
  • Greet all customers demonstrating the highest levels of customer mannerisms demonstrating Vospers core and brand values.

Location
Threemilestone, Cornwall

Salary
Dependent on Experience and Qualifications, to be discussed at interview

Hours
Monday to Friday with Saturday on a Rota

Care - Accountability - Performance - Respect Integrity


We are proud that so many of our people stay with us and develop their careers at Vospers over the long term.

Over 100 of our staff have completed between 10 and 40-years service with the company.