IT Engineer
2 weeks ago
Caerphilly, United Kingdom
Identify Solutions
Full time
IT Support EngineerCaerphilly - Hybrid working
Up to £27,000 per annum + benefits
Want to join a company that will support and fund a training programme designed specifically for you? Then read on
Objective
To provide reactive and proactive technical support to end-users, ensuring first-fix wherever possible and maximum levels of customer satisfaction through service delivery excellence.
To contribute to the business by being a technical innovator, achieving mastery of the role, taking ownership and accountability for all that is delivered.
Skills
- Knowledge of Windows Server administration (Windows Server 2012 R2, Server 2016, Server 2019) and associated core roles including but not limited to Active Directory, Group Policy, RDS & RemoteApp.
- Working knowledge of supporting and administering Microsoft Office 365 tenant accounts.
- A strong understanding of computer hardware including but not limited to PCs, printers etc.
- A basic technical understanding and ability to troubleshoot IT networks and associated infrastructure.
Tasks
- To install/configure software remotely to enduser workstations where required.
- To configure, support and troubleshoot hardware for endusers where required, including but not limited to printers, scanners, mobile devices, etc.