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Head of Service

3 months ago

St Albans, Hertfordshire, United Kingdom Mind in Mid Herts Full time £38,000 - £40,000

To plan, develop, direct, and oversee the management of MiMH's current and future programmes; ensure the efficiency of service delivery and operations for sustainability and growth; execute and monitor long and short-term plans.


Hours:
Full time (flexibility required)

Salary:
£38,000 to £40,000 per annum depending on qualifications and experience
Travelling around the 4 centres will be a requirement Stevenage/St Albans/ Hatfield/Hertford
A person with project management, health, social care, psychology, or other related qualification is desirable. Experience supervising and managing a mental health service is essential.

The post holder will be one of two Heads of Service that have wide-ranging responsibilities for the performance and development of services.

The post offers significant opportunities for innovation, development, and growth of existing services.

The post holder will work with the Chief Executive Officer, as part of a Senior Management Team to implement our strategic plan.

Development and oversight of new services at our Alon's Well Being Centre to optimise the offering we make from this new site.

~ Extend the reach at this site (and other sites in time) to communities in Hertfordshire that currently are not aware of what services we offer or have previously been reluctant to engage with Mental Health Services.

~ Scope services and events that support and would be attractive to underrepresented communities in Hertfordshire e.g. Responsibility to optimise Alon's Well Being Site to ensure we run a full portfolio of services and events.

~ Work with the other Head of Services to over time share equal responsibilities for other sites and teams therefore providing a balance of accountabilities for services currently run across our area.

~ Provide cover and support to the other Head of Services as required.

Reviewing internal policies, procedures, and quality standards to ensure the efficient running of the organisation.

~ Provide leadership to implement the strategic vision for identifying service needs and developing services.

~ Represent the organisation in the development and management of external relations.

~ Develop, in collaboration with the senior management team and staff, an organisation that is fit for purpose, more productive and delivers high quality services as efficiently as possible.

It will be key to embed a recovery-orientated approach to all aspects of the role and responsibilities. The Recovery approach includes empathy, warmth, acceptance, authenticity, compassion, and humanity.
Ensure appropriate and satisfactory systems are in place for monitoring the organisation's performance against plans, budgets, and quality.

~ Be responsible for ensuring all funding monitoring reports are accurate and submitted in a timely manner.

~ Monitor outcomes and evaluate the service.

~ Challenge stigma and provide a training role.

~ Enable and support self-management, promote autonomy, and decrease the need for people to rely on statutory services.

~ Contribute to MiMH's strategy, leading on effective business planning for services.

~ Embed a learning culture where staff develop their full potential to deliver excellent services.

~ Identify relevant fundraising opportunities and support the Chief Executive to prepare funding applications which support the long-term sustainability of existing and new services.

~ To maintain up to date knowledge of legislation, national and local policies, and issues in relation to mental health.

~ To ensure that all duties are carried out to the highest standard and in accordance with MiMH quality standards.

~ Oversee the development, implementation and management of effective service governance, quality assurance and auditing systems, policies, and processes.

~ At all times to carry out every aspect of your duties with due, regard to MiMH's Information Governance and Data Protection, policies, and procedures.

~ Work in a manner that facilitates equal opportunities and inclusion for all.

~ Deputise for the Chief Executive in matters concerning services or other delegated projects.

~ Maintain and improve competencies through continuous professional development.

~ Ultimately responsible for the success of all projects and services.

Service, Staff and Resource Management
~ Recruitment and management of service staff and resources to achieve contract requirements, as well as quality and cost performance indicators.

~ Line manages direct reports and ensure all staff receive regular support, supervision, performance management reviews, appraisals, training, and development in line with MiMH's policies and procedures.

~ Liaise with Head of Services and Head of Training, Office Manager and CEO resolving performance issues among staff and volunteers engaged in delivering services.

~ Manage project officers/coordinators to assess, plan, implement and evaluate individual user led support and recovery plans.

~ To ensure high standard of documentation and communication regarding outcome decisions by planning monitoring and presenting cases.

~ To work with the team to identify progression routes and provide a safe and supported exit for the people who use our services.

~ To support project officers/coordinators to promote empowerment and choice and support individuals to identify their own achievable and realistic goals and agree objectives.

~ Support all staff within a positive relationship, challenge negative self-talk using solution focussed techniques.

~ Support out-reach projects where people can access community groups that enable them to participate in local community activities and maintain their independence.

~ Act as a positive role model showing professional and caring attitudes and behaviour towards other team members, partners, people who use our services and carers.

~ To involve the people who use our services in every aspect of the service.

Project and Service Management and Development
~ Mobilisation, development and implementation of new, scaled up or pilot services.

~ Ad hoc reports as requested by the CEO and funders.

~ Analysis of performance leading to service changes and improvements to increase user and funder outcomes/level of satisfaction/perceived value of the service.

Ensuring that all responsibilities are met in accordance with procedures and the service user/funder requirements.

~ Ensuring that each staff member abides by our Human Resources policies and procedures.

~ Understanding the importance of conforming to our service requirements and the people who use our service's needs.

~ No overtime will be paid for this post, but time off in lieu (TOIL) may be awarded and given if agreed in advance with the CEO, in line with the MiMH's policy on TOIL.

~ You must be willing to take your annual leave at times, which fit with the requirements of the job.

~ Sound knowledge of the services we offer and appreciation of the impact that poor service has on our customers and our reputation.

~ This role will have much autonomy requiring thought, strategic planning and will encompass the following elements:
  • To plan service pathways, personal recovery, and reviews
To evaluate and monitor services.
To work in partnership with those who need support and those who support them.
To enable and support self-management, promote autonomy, and decrease the need for people to rely on statutory services.
Management of change plans including internal and external communications, HR, and related technical issues.
Attend meetings and training courses as required.
Attend regular review and annual performance management meetings with the CEO and trustees.
Travel around the county in connection to other offices/services will be required.
25 days paid holiday per year, April 1st-March 31st.

~ Statutory bank and public holidays

~2 additional days' leave – Birthday Leave and Wellbeing Day

~ A contributory pension scheme.

~ Staff Training and Development

~ Peer Support

A professional qualification or equivalent degree related to Project Management, Psychology, health and/or social care
Clean driving licence and use of a car
Manage risk and recognise potential impact of decisions across all sections of the organisation
Creative and flexible approach to working with individuals
Knowledge of anxiety and depression and how it may present in primary care
Commitment to anti-discriminatory practice and equal opportunities and able to apply awareness of diversity issues to all areas of work
Written communication skills at a level that can produce clear project and case reports; funding applications and contract tenders; Significant management and leading services in the charity sector
Experience of working with people with mental health needs
Ability to be flexible, 'hands on' and working outside contracted hours when required

Job Types:
Full-time, Fixed term contract

Contract length:
Additional leave
Company pension
8 hour shift