Icat Coordinator

ICAT and IHSS deliver services across Pennine Lancashire to provide a rapid responsive service to patients experiencing an acute or subacute episode of illness within their own homes/ordinary place of residence.

Due to the role out of the new 2 hour urgent/crisis community response, Hospital at Home and Virtual ward programmes across Pennine Lancashire, we are looking to expand our ICAT Co-Ordinator resource to bolster the additional demand it will bring across a 24 hour period.

• Efficiently and safely receive, triage and accept referrals (usually via a trusted assessment) for:
• Intensive Home Support/ New 2 hour crisis/urgent community response from a range of referral sources.
• The Covid Virtual Ward referrals from Paramedics and GP's.
• The care home pathway.
• Crisis care commissioning.
• Reablement and short term packages of care.
• Residential Rehab.
• Technology based solutions.
• Taking feedback and Co-Ordinating onward services following home first discharge.
• Efficiently and safely manage the active (but rapidly changing) case load:
• Ensuring crisis care is in place until the onward plan is implement.
• Being responsive to our patients, their carers and their family members when they raise an issue or query.
• Take a supportive role in ensuring excellent governance arrangements are in place for a service area allocated to you with our portfolio, which includes supporting the review of policy, procedure and guidance, developing induction and training and data collection, analysis and reporting.

The role will assist and support the ICAT team, as well as Intensive Home Support professionals, with front line duties as part of the multi-disciplinary decision making processes, assessment and intervention.

The post is primarily office based manning a busy incoming phone line, therefore an excellent telephone manner as well as the ability to work under pressure is required.

At times it may include undertaking face to face assessments of need which may be done within the service user's own home or one of the residential rehab establishments, therefore access to a car for work purposes is essential.

The main challenges of the role are the fluctuations in demand and unpredictable nature that we need to be responsive too.

In addition, we do work with people who are in a time of crisis or in need of urgent care and support or even life threatening situations, and either them or their family members can contact us in a state of distress.

It is highly important that Co-Ordinators can remain calm and focused, maintaining excellent communications skills when faced with these scenarios.