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Depot Operations Supervisor

3 months ago

Perth, Perth and Kinross, United Kingdom apetito Full time

Overview:

Who We Are
Wiltshire Farm Foods have been cooking and delivering delicious and nutritious frozen meals for over 25 years. We are the UK's leading home meal delivery service, with a predominantly older and vulnerable customer base.

We have depots across the UK providing customer service call centre and distribution in a specific local geographic territory.


More than a delivery service, we make a real difference to the lives of our customers through providing excellent service and nutritious food delivered 6 days a week.


The Role and the Team
The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM) who has overall responsibility for the depot and service across:

  • Customer Services
  • Delivery fleet
  • Cold store Warehouse
This role is 37.50 hours per week, working any 5 of 6 days (closed Sundays.)

We offer a competitive hourly rate of
£12.73 per hour (includes temporary cost of living allowance of 48p per hour)

  • 33 days annual leave (including bank holidays)
  • company bonus scheme
  • a selection of other company perks including discounted meals
We're proud to be a Living Wage employer and member of the Ethical Trading Initiative.


We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.


Responsibilities:

  • An integral member of the leadership team, you'll model the passion and commitment to deliver outstanding service to our customers.
  • You will help to drive the consistent delivery of established processes and operational standards.
  • You'll track the team's performance against achieving daily, weekly and monthly targets.
  • Developing both the operational performance of the depot and the skills of your team will be a key aspect of the role.
  • The Depot Operations Supervisor has responsibility for areas such as health & safety, stock management, local delivery fleet management and facilities maintenance.
  • You'll be ready and willing to get involved in the daytoday tasks if needed, including deliveries (so a full UK driving licence is essential.)

Qualifications:


This is a great opportunity for someone to grow their management skills and gain experience in different aspects of business delivery.


Essential Skills & Experience:

  • Experience in a supervisory role
- leading and motivating a team to achieve shared objectives

  • Strong communication skills
  • Customer service ethos
  • Confident using IT systems
  • Strong influencing skills
  • Able to understand and influence KPIs
  • Problem solving skills
  • Full driving license

Desirable Skills & Experience**:

  • Previous experience of leading a team within a retail, wholesale, customer service or operational/logistics environment
  • Some knowledge of commercial / P&L / budget management
  • Health & safety training
  • Food safety training
  • Coaching skills
  • Experience of developing a team
  • Experience of implementing operational policies and processes

Personal Qualities
A can-do attitude, a positive outlook, and the tenacity to deliver results.


A team player, able to both lead and follow, with a clear focus on delivering the best experience possible for the customer.


  • A strong leader who inspires trust in their team
  • Can communicate well with everyone in order to deliver the 'day job'
  • Coaches the team to improve every day
  • Takes accountability
  • Sets the bar in terms of what is acceptable in terms of standards and service
  • Fosters and develops strong working relationships within the team and the wider business
  • Has a real passion for making a real difference in the community
  • Ensures that the customer is at the heart of every decision
  • Passion, energy, commitment, and the ambition to succeed
  • Willingness to lead from the front rolemodel the way and be 'handson' to support the team in carrying out their roles when required whether that's driving a delivery van or picking in the cold store