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Receptionist/appointments Clerk

3 months ago

Ashington, Northumberland, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

We are looking for an organised individual, who has excellent interpersonal and communication skills to join our admin team within the Radiology service.

This is an exciting opportunity to be part of a friendly and innovative service that prides itself on high quality care and positive patient and staff experience.


  • Carry out clerical and reception duties to a high standard ensuring patient confidentiality is upheld at all times.
  • Requirement to book appointments.
  • To act as a first point of contact for the department ensuring patient's details are correct.
  • Liaise with Medico-Legal teams and other Trusts to provide image/ report requests. Uploading onto CD's using computer programmes and disc burning facilities.
  • Ensure all abnormal diagnostic reports are highlighted daily with Consultants, GPS and other referring clinicians.
  • The post holder will be expected to work Trust wide covering NTGH and HGH.
PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE VACANCIES PRIOR TO THE ADVERTISED CLOSING DATE WHEN WE ARE IN RECEIPT OF SUFFICIENT APPLICATIONS

  • The postholder will be part of a Trust wide experienced administrative team who work very closely with all specialities within the Trust.
  • The main aspect of this role involves booking patients in when attending for appointments, dealing with queries from patients/carers/families and professionals in order to process diagnostic Radiology referrals.
  • The role involves clerical and reception duties. There are requirements to book appointments directly with patients and clinicians ensuring patient's details are correct.
  • To assist in providing urgent reports to relevant clinicians.
  • Day to day management of image request systems.
  • Liaising with Medical Records to produce images on discs.
  • The team work closely with Radiographers, chaperones and Radiologists on a daily basis.


We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England.

We also care for people in their homes and provide services from facilities in local communities such as health centres.

We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate.

High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us.

We have one of the most extensive patient experience programmes of any trust in England.


To assist in the provision and delivery of a high-quality radiographic service within Northumbria Healthcare NHS Foundation Trust whilst adhering to all trust and departmental policies and procedures.

Carrying out general admin and clerical duties and managing the reception area.

Day to day management of IEP image request systems. Will liaise with the Medical records team to manage requests for images on CDs.


The post is based at WGH however there will be a requirement to work at other NTGH and HGH to cover sickness and annual leave.