Head of Lettings

1 week ago

Birmingham, Birmingham, United Kingdom Savills Full time
We have a fantastic opportunity join us as our Lettings Head of Department (HoD) in our Birmingham office.


Our Head of departments are responsible for driving forward the lettings business in the local area as well as coaching their team to not only meet but exceed their targets.

You must set the working practice standards for the lettings team and ensure you are all up to date with all lettings related legislation and at all times follow our procedures.


The role includes the promotion and marketing of the department to not only maintain but also increase the annual turnover and profit margin and the maximising of cross division referral opportunities.


Key Responsibilities:

  • To drive the expansion of the department, maintaining our market leader standing
  • To build and expand Savills Lettings business and to be aware of future opportunities that will enable the office to continue to expand
  • To carryout monthly business review meetings and monitor progress against targets
  • To identify coaching needs for your team and then arrange/carryout the required training as well as monitoring and keeping up to date their individual development plans and to attend/nominate yourself for appropriate training.
  • To keep abreast of National issues and their impact on your office / our business
  • Comply with the ARLA Propertymark ways of working, strict Property Ombudsman & RICS 'Code of Practice', as well as keeping up to date with all existing and new lettings & estate agency legislation.
  • To produce and regularly update relevant reports recording the performance of the department.
  • Monitor sickness absences
  • To deal with any staff grievance issues raised within the department.
  • To ensure your team are aware of the offices Health and Safety issues and monitor the work spaces and environments
  • To be aware of all fire procedures for the office and to ensure that staff are kept up to date with current office procedures for emergency evacuations

Skills and Experience:

  • ARLA Qualified
  • The ability to work efficiently under pressure with a flexible approach
  • Meticulous attention to detail
  • Possesses vision and is able to develop complex strategies and solutions
  • Excellent relationship builder to generate business
  • Focussed: commits to challenging goals and delivers consistently against these
  • Cost management: financial and commercial acumen with excellent planning, budgeting and operational reporting skills
  • Continuous improvement: delivers efficiency in addition to effectiveness
  • Selfstarter, who relishes challenges and strives for the best
  • Strong team player: builds relationships and consults with others, quickly establishes trust and credibility
  • Robust and prepared to lead from the front
  • Diplomatic and challenging with the ability to influence others
  • Confident with a positive outlook
  • Strong decision maker who gives assurance
  • Ethical with strong integrity

Assessment applicants can expect during selection

  • Screening call
  • 3 stage interview
  • Personality Profile


 Business area
  • Residential Sales and Lettings
  • Role
  • Residential Lettings
  • Locations
  • Birmingham
  • Contract Type
  • Permanent
  • Remote Status
  • This role is office based
  • Salary
  • Competitive
  • Contact Rachael Conaghan Talent Acquisition Partner
  • Residential Sales and Lettings

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