Customer Service Advisor
1 week ago
Manor Park, Runcorn, WA7 1SJ.
Start date 16th January 2023.
8 hours per day, 5 days per week
Operating hours between 8am and 8pm
Rotational weekends
£22,968 per annum
Are you seeking a career rather than a job? Are you looking to work for a world leading organisation? Then look no further
We at Emovis are a global and award-winning organisation with over 800 employees worldwide, with 100+ based at our Merseyflow Manor Park offices.
The overall objective of the business is to become a World Class Organization in everything that we do. That includes being an Employer of Choice and we demonstrate this in how we treat our staff.
We believe that the key to a successful business is putting people first and striving for excellence in every area.
We currently have exciting opportunities for inbound customer service representatives who are available for an immediate start within our busy and vibrant customer service department.
Benefits:
- Permanent position
- Medicash health insurance
- Employee Assistance programme
- Occupational Health practitioner
- Free massages available to all employees on Fridays and weekends (30 minutes a session)
- Free fruit delivered
- Flu jabs, eye care vouchers
- Cycling to Work
- Pool table, PlayStations, Football tables
- Ongoing incentives and motivational activities such as Summer and Winter Ball, charity events, fun days, bake sales etc.
- Volunteering opportunities in the community
- Colleague forums
- Employee of the Month and annual awards
- Birthday Round Table with the CEO
- Engagement Survey
- Feedback Boxes
- Skip Levels
- Recognition months
- Flexible working patterns
Responsibilities within this role will include:
- Registering new accounts
- Administration of existing accounts (for example, adding vehicles, change of address)
- Process payments over the phone
- Set recurring payments over the phone
- Review vehicle passage images to identify and classify them
- Advise on Penalty Charge Notices, Appeals and Representations as part of the Enforcement services
- An excellent telephone manner being polite and courteous at all times
- Proven experience of handling difficult customers
- High level of accuracy and attention to detail
- Proficient in using IT
- Ability to multitask and gather information from multiple sources
- Listening skills
- Questioning skills
- Good communication skills
- Ability to follow process and retain knowledge
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