Customer Service Advisor

1 week ago


Runcorn, Halton, United Kingdom Emovis Full time
Full Time Inbound Customer Service.

Manor Park, Runcorn, WA7 1SJ.

Start date 16th January 2023.

8 hours per day, 5 days per week

Operating hours between 8am and 8pm

Rotational weekends

£22,968 per annum

Are you seeking a career rather than a job? Are you looking to work for a world leading organisation? Then look no further


We at Emovis are a global and award-winning organisation with over 800 employees worldwide, with 100+ based at our Merseyflow Manor Park offices.

We are a technology company focused on keeping roads moving through electronic tolling and smart mobility solutions.
The overall objective of the business is to become a World Class Organization in everything that we do. That includes being an Employer of Choice and we demonstrate this in how we treat our staff.


We believe that the key to a successful business is putting people first and striving for excellence in every area.

By investing in learning and development, welfare and benefits, and employee engagement, our employees are happier and more productive.


We currently have exciting opportunities for inbound customer service representatives who are available for an immediate start within our busy and vibrant customer service department.

We are currently expanding and this is an incredibly exciting time tobe joining our team.

Benefits:

  • Permanent position
  • Medicash health insurance
  • Employee Assistance programme
  • Occupational Health practitioner
  • Free massages available to all employees on Fridays and weekends (30 minutes a session)
  • Free fruit delivered
  • Flu jabs, eye care vouchers
  • Cycling to Work
  • Pool table, PlayStations, Football tables
  • Ongoing incentives and motivational activities such as Summer and Winter Ball, charity events, fun days, bake sales etc.
  • Volunteering opportunities in the community
  • Colleague forums
  • Employee of the Month and annual awards
  • Birthday Round Table with the CEO
  • Engagement Survey
  • Feedback Boxes
  • Skip Levels
  • Recognition months
  • Flexible working patterns

Responsibilities within this role will include:

  • Registering new accounts
  • Administration of existing accounts (for example, adding vehicles, change of address)
  • Process payments over the phone
  • Set recurring payments over the phone
  • Review vehicle passage images to identify and classify them
  • Advise on Penalty Charge Notices, Appeals and Representations as part of the Enforcement services
To be successful within this role you will have the following;

  • An excellent telephone manner being polite and courteous at all times
  • Proven experience of handling difficult customers
  • High level of accuracy and attention to detail
  • Proficient in using IT
  • Ability to multitask and gather information from multiple sources
  • Listening skills
  • Questioning skills
  • Good communication skills
  • Ability to follow process and retain knowledge


  • Runcorn, Halton, United Kingdom The Recruitment Source Full time

    We're recruiting for Customer Service Advisors working fully remote from home to earn £10.47 per hour. (Increasing hourly rate from the 1st April)Customer Service Advisor benefits:Training is included to prepare you for this roleCustomer Service Advisor role:If you've honed your expertise as an Inbound Call Handler, Customer Service Advisor, or Virtual PA,...


  • Runcorn, Halton, United Kingdom WS Transportation Full time

    WS Transportation are looking for a Customer Service Advisor to join our team in Runcorn. It will be your responsibility to oversee the customer experience with WS Transportation. We aim to give all customers a first-class service and we need our customer service team to be passionate about delivering these service levels.Key Accountabilities: Delivering...


  • Runcorn, Halton, United Kingdom Movianto Full time

    Are you a Customer Service Advisor looking for a new role? Movianto Haydock is hiring.You'll be working 37.5 hrs a week, Monday to Friday and will be paid £25,750 per annum.BenefitsThis role will pay £25,750 per annum. Additionally we have a discount PureGym memberships, 33days of annual leave including bank holidays as well as the option to buy more, as...

  • Collections Advisor

    7 days ago


    Runcorn, Halton, United Kingdom Fintelligent Full time

    We're are recruiting for an award-winning organisation who have over 30 years' experience in the legal sector and are looking to recruit several Collections Advisors to join their established team. This is a fantastic opportunity to join a company that offer excellent career development, a competitive salary and a bonus scheme twice a year.The Package for...


  • Runcorn, Halton, United Kingdom Zoll Medical Corporation Full time

    As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate)....


  • Runcorn, Halton, United Kingdom ZOLL LifeVest Full time

    Location:Runcorn Cheshire, United Kingdom:Resuscitation:As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and...


  • Runcorn, Halton, United Kingdom JOB commercial Full time

    Immediate Starts Available Customer Service/ Call Centre Internal promotion opportunities Quarterly Bonus Free onsite Parking Subsidized Lunches Great Office FacilitiesThe main purpose of this role is to be responsible for handling client enquiries for insurance quotations. You will handle new business enquiries and renew existing client's policies.Key...


  • Runcorn, Halton, United Kingdom Fresenius Kabi Limited Full time

    Overview:Are you a personable and customer-focused individual, with previous experience in customer services?Due to business growth, we are looking to expand our Patient and customer Services department. As a Patient Care Coordinator, would be responsible for providing a Homecare delivery service to our Homecare group. Your main focus will be taking...


  • Runcorn, Halton, United Kingdom Movianto UK Ltd Full time

    Main Purpose of JobDo you have a passion for helping others and giving them peace of mind? We deliver vital healthcare products to patients in their own homes and you will play a pivotal role from getting answers for customers or clients with time critical constraints, arranging uplifts and returns of goods or consulting with various departments to...


  • Runcorn, Halton, United Kingdom Exchange People Full time

    Technical Support Advisor required in Runcorn - up to £25,000 per annum.Our client has a fantastic opportunity to develop your skills and experience by working as Support Agent at their hub in Astmoor Industrial Estate, Runcorn.Responsibilities: Offering initial technical support to clients. Allocation of Fault Calls to Field Engineers Effective allocation...


  • Runcorn, Halton, United Kingdom Brook Street Full time

    We are seeking Helpdesk Advisors to start a new role immediatelyDo you have experience within customer service and administration? Are you happy to work in a back office, administrative focused role?If so, this could be the perfect role for you. Working at the client's head office in the Runcorn area, you will be expected to provide general administration...


  • Runcorn, Halton, United Kingdom MyTriathlon Full time

    Pay - in line with national minimum wageHours - at least 25 hours a week (Mon-Fri)Duties:Core responsibilities: Receiving and checking in all customer returns including inspecting and repackaging Contacting customers to ensure all needs are met. Control, organise and distribute incoming stock Collecting and maintaining delivery notes Manage stock returns to...


  • Runcorn, Halton, United Kingdom Exchange People Full time

    Customer Service Administrator required in Runcorn - £11.50 per hour.Our client, a local industry leading name, are looking for an experienced Administrator to join their office in Manor Park, Runcorn.You should be a competent user of Microsoft Exel and Sage Line 50. You'll also need tohave great communication skills.This is a temporary to permanent...

  • EHS Advisor

    7 days ago


    Runcorn, Halton, United Kingdom Arconic Full time

    Kawneer is currently in search of EHS Advisor to join us in Runcorn.We are looking for people who share our values of integrity, inclusion, and diversity, and who demonstrate agility, results commitment, and the capability to grow themselves and others. In return, we offer the opportunity to Grow Together with ongoing opportunities for professional growth...


  • Runcorn, Halton, United Kingdom Total Training Provision Full time

    We are looking for an apprentice to grow with our business working as part of the technology team for a Telecoms company providing support to team members in the technology department for customer orders.The ideal person will be highly resilient and able to remain calm and efficient under pressure and have excellent interpersonal skills in order to provide...

  • EHS Advisor

    7 days ago


    Runcorn, Halton, United Kingdom Kawneer UK Ltd Full time

    Kawneer is currently in search of EHS Advisor to join us in Runcorn.We are looking for people who share our values of integrity, inclusion, and diversity, and who demonstrate agility, results commitment, and the capability to grow themselves and others. In return, we offer the opportunity to Grow Together with ongoing opportunities for professional growth...


  • Runcorn, Halton, United Kingdom HCRG Care Group Full time

    Job IntroductionThe position is based in our Runcorn Head Office where you will work Monday to Friday, 9am - 5pm with the opportunity for hybrid working once you have passed your probation. This opportunity is a great step up for anyone who may currently be within HR or Recruitment or who has had a level of recruitment experience in a managerial / team...


  • Runcorn, Halton, United Kingdom Wincanton Full time

    The role: To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied Ensure the customer promptly receives their deliveries in excellent condition every time. Engage and build a rapport with customers, ensuring a consistent positive message, dealing with queries in a polite and effective manner by...


  • Runcorn, Halton, United Kingdom Service Care Solutions - Housing Full time

    JOB TITLE:Retirement Living AssistantLOCATION:RuncornCONTRACT TYPE:TempWEEKLY HOURS:37 HoursWORK PATTERN:Mon-Fri (8.30am-4.30pm)JOB SUMMARY:To ensure at all times a professional and supportive approach is maintained whilst assisting in the day-to-day delivery of the service for Retirement Living, working as part of a team to provide 'best practice', customer...


  • Runcorn, Halton, United Kingdom Clearway Group Full time

    Clearway is the UK's most successful, innovative, and rapidly expanding integrated security services and intelligent protection organisation - designed to protect people, property and assets. Due to our continued growth, we are seeking an Customer Support Administrator to join our team on a permanent basis.Why work for Clearway?At Clearway, we believe that...